Customer Service Manager

2 weeks ago

Forrestfield, Australia SCT Logistics Full time

Posted: 08/10/2025

Closing Date: 24/10/2025

Job Type: Permanent - Full Time

Location: WA Forrestfield

Job Category: Call Centre and Customer Service

**Company Description**

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.

Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.

**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy

To learn more about these initiatives please visit our Careers Page

The position includes the following responsibilities:

- Direct supervision of a team consisting of freight coordinator, booking clerks & a customer services officer as required.
- Day to day liaison with the National Account Management Team, branch operation managers and business development managers.
- Day to day liaison with customers and senior managers at the major pickup destinations within Western Australia.
- Reporting and notification of discrepancies arising from freight departing Perth and from notification supplied by customers at the point of pickup in accordance with pre-determined SOP’s.
- Maintenance of returned/damaged stock records and all records of notifications of discrepancies to customers.
- Creation and distribution of various Reports as required by the General Manager - Operations (WA), and National Account Management Team.
- Building and maintaining relationships with customers within Western Australia.
- Training of freight management staff (both SCT and contractors) in SCT policies and procedures
- Ensuring all SCT freight management staff and contractors are inducted into the site before commencing work.
- Recruitment and management of personnel to meet operational requirements of the Terminal.
- Efficient deployment of personnel to ensure achievement of KPI and cost targets for the WA Outbound team
- POD compliance and monitoring.
- General Customer Service duties.

**Desired Skills and Experience**:
**Desired Skills and Experience**
- Proven working experience as a Customer Service manager.
- Experience in the Logistics / Supply chain industry would be highly advantageous
- Exceptional internal and external relationship building skills
- Strong Computer and keyboard skills (Excel & SAP)
- Clear (written & oral) communication and interpersonal skills.
- A strong focus on customer service
- Exceptional attention to detail.
- Ability to work autonomously

**Other important information**
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- Recruitment companies, need not apply

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