Freight & Customer Service Manager

1 week ago

Forrestfield, Australia SCT Logistics Full time

Posted: 26/05/2025

Closing Date: 01/07/2025

Job Type: Permanent - Full Time

Location: WA Forrestfield

Job Category: Administration and Office,Logistics, Supply & Transport

**Company Description**

Rail to road, dry freight, refrigerated or bulk, SCT Logistics provides Australia’s most efficient and independent freight services. Established in 1974 by Peter Smith, SCT is now a national, multi-modal transport and logistics company. In June 1995 SCT Logistics became the first private rail operator to commence services on the interstate rail network which coincided with the completion of the standardisation of the rail gauge track between the states in Australia.

The SCT Logistics is a rapidly growing company, which prides itself on being a leader in the logistics field. Our objective is to be the leading supply chain partner in the market with a focus on safety, service, quality and sustainability.

**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy

To learn more about these initiatives please visit our Careers Page

Reporting to State Operations Manager, the position includes the following responsibilities:

- Communicating with the client, managing customer freight requirements, concerns, and enquiries.
- Maintaining open lines of communication at all levels (internally and externally)
- To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
- To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
- To provide customers with correct information in a timely manner.
- To assist manager(s) and other staff when required
- Liaise with customers with any queries relating to incoming/outgoing freight
- Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries

**Desired Skills and Experience**:
**Desired Skills and Experience**
- Demonstrated experience in a similar role.
- An understanding of the Transport and Warehouse Industry in general.
- Clear (written & oral) communication skills.
- Ability to develop and work within a team environment.
- Able to maintain sustained level of concentration in a high-risk busy environment.
- High level of computer skills & exceptional attention to detail.

**Desirable**
- Cert III In Customer Service
- SAP experience
- COR legislation awareness

**Other important information**
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- Recruitment companies, need not apply

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