Customer Service Specialist

2 days ago

Forrestfield, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 80733
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Perth.

This role plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The position reports to, assists and works cooperatively with the Customer Service Lead in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers.
- including sourcing rates and other DSV Services.
- Transfer customer calls to appropriate team members.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Enter data into in-house computer system and produce data/reports as required.
- Ensures all quotations are created in CW1 and Client rates are managed for autorating.
- Ensure all customer details are maintained and kept up to date.
- Recommend process improvements

**About You**:

- Experience in customer service within the freight forwarding industry a
- Experience using CargoWise One is preferred
- Excellent communication and problem solving skills

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

  • Customer Service Specialist

    1 week ago

    Forrestfield, Australia DSV Full time

    Job Req Number: 74346 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Perth. As a Customer...

  • Customer Service Representative

    8 hours ago

    Forrestfield, Australia Sands Fridge Lines Pty Ltd Full time

    **THE COMPANY** Sands Fridge Lines (Sands) is a family-owned business, a leader in providing chiller, frozen and ambient warehousing and transport distribution services throughout metropolitan and regional WA. We have a proud history and place safety in our workplace first. **The Team** Our small but dynamic customer service team is headed up by Kate. As...

  • Service Advisor

    2 weeks ago

    Forrestfield, Australia Truck Centre WA Full time

    Competitive rates, annual CPI increases & loyalty leave on offer - New and modern facilities with free onsite parking - Job stability with the 2022 Dealer of the Year **The Company** 'Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the...

  • Account Coordinator

    6 days ago

    Forrestfield, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Freight & Customer Service Manager

    2 weeks ago

    Forrestfield, Australia SCT Logistics Full time

    Posted: 26/05/2025 Closing Date: 01/07/2025 Job Type: Permanent - Full Time Location: WA Forrestfield Job Category: Administration and Office,Logistics, Supply & Transport **Company Description** Rail to road, dry freight, refrigerated or bulk, SCT Logistics provides Australia’s most efficient and independent freight services. Established in 1974 by...

  • Account Coordinator

    2 weeks ago

    Forrestfield, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Service Advisor

    6 days ago

    Forrestfield, Australia Truck Centre WA Full time

    Competitive remuneration and annual CPI wage increases - Loyalty Leave - 1 Extra Day of Leave Per Year up to 5 Days - Job Security with WA's Largest Truck Transport Solution Supplier **he Company** 'Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in...

  • Service Advisor

    1 week ago

    Forrestfield, Australia Truck Centre WA Full time

    Competitive remuneration and annual CPI wage increases - 4-Day Working Week - Tuesday to Friday - Loyalty Leave - 1 extra day of leave per year up to 5 days **The Company** Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious...

  • Trainee Service Advisor

    4 days ago

    Forrestfield, Australia Truck Centre WA Full time

    Fantastic opportunity to develop a career in the automotive industry - Competitive pay & benefits with loyalty leave & annual CPI pay increase - 24 month Accredited Traineeship with on the job training provided **The Company** 'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully state wide,...

  • Team Leader

    8 hours ago

    Forrestfield, Australia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...