Aps 4 - Esales Collection Coordinator

5 days ago

Campbell, Australia Australian War Memorial Full time

Ongoing - Full Time - APS4
- $75,022 - $81,775
- Campbell, ACT

**The Role**

The eSales Collection Coordinator is responsible for servicing external customer requests and fulfilling orders for reproduction of collection material. The eSales Collection Coordinator will respond to enquiries; provide technical advice; identify provision restrictions; process orders; facilitate financial transactions; and prepare standard licensing agreements. This position fulfils thousands of orders annually, many of which are complex in nature (e.g. high-value, high-profile, time-sensitive). Strong attention to detail, process and efficiency minded, while delivering exemplary customer service skills are required. The eSales Collection Coordinator works within a small but dedicated team, and will liaise with other teams across the Memorial on a regular basis. Customer contact is frequent. Manual handling is intermittent.

Please note, this position requires manual handling.

**Core Responsibilities**

Under general direction, work with mínimal supervision to:

- Provide high-level customer service to assist with enquiries and accept orders for reproduction material (e.g. images, film, sound).
- Provide advice regarding technical specifications of print or digital asset formats; fees associated with usage of Memorial material (e.g. personal, commemorative, commercial); and waiver submissions.
- Undertake order fulfilment tasks, including order lodgement; financial transactions (e.g. payments, refunds, invoicing); digital asset retrieval; physical asset collection; packaging and dispatch of customer orders.
- Interrogate collection management and digital asset management databases to identify and supply digital collection assets to clients.
- Update workflows to manage order fulfilment tasks and to ensure delivery schedules are met.
- Liaise with other teams across the Memorial to facilitate customer orders.
- Actively adopt new procedures or strategies to maintain efficient operation of the team.
- Undertake special duties or projects as directed by Head, Retail and Online Sales or the eSales Assistant Manager.

**Position Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to AWM that are offered employment will be required to successfully undergo a National Police Check, even if they currently hold a security clearance. The check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Contact Information**

**Closing Date**

Applications close at 11:30pm, Wednesday, 16 July 2025

For more details about the position and how to apply, please view the information pack.

**Notes**

This recruitment process is being used to fill ongoing and/or non-ongoing position/s.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

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