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Call Centre Team Leader

3 weeks ago

Eastern Creek, Australia Jaycar Electronics Full time

The team leader will demonstrate a daily commitment to customer service, business improvement and Jaycar’s Values
and Customer Service Behaviours

The Contact Centre Team Leader role is designed for a leader who has a passion for the customer experience and who
will lead their team to success. An empathetic change enabler who thrives on collaboration and maximising every
opportunity

Leading by example, the team leader is responsible for overseeing the performance of their team of Contact Service
Representatives. They provide leadership, coaching and support to the team and provide consistent, timely and relevant
communication to achieve the Contact Centre targets.