Call Centre Agent

1 week ago

Perth Eastern Suburbs, Australia Expert Hearing Care Full time $105,000 - $127,500 per year

Call Centre Officer – Recalls & Lead Follow-Up

Location: East Perth

Employment Type: Full-Time - Part-time avalible

About Us

Expert Hearing Care is a market leader in the growing hearing health sector. We're passionate about breaking the stigma around hearing loss and making hearing care accessible to all.

We're looking for a professional, client-focused person to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys engaging with people every day, takes pride in their organisational skills and wants to make a difference in the lives of others. dedicated to delivering exceptional service from the very first conversation. Our marketing campaigns generate strong interest — now we need a confident communicator to turn that interest into action.

The Role

As our Call Centre Officer, you'll be the friendly, professional voice that reconnects with potential clients who have engaged with our Google Ads and Facebook campaigns. Your role is to:

  • Make recall calls to past and potential clients
  • Follow up on warm leads from online campaigns
  • Confirm details, answer questions, and book appointments
  • Accurately record call outcomes in our CRM
  • Provide a positive, helpful experience that reflects our brand values

What We're Looking For

  • Clear, confident phone manner with excellent listening skills
  • Experience in customer service, sales, or call centre work (healthcare experience a plus)
  • Ability to follow scripts while keeping conversations natural and engaging
  • Strong attention to detail and accurate data entry skills
  • Self-motivated, reliable, and comfortable working to call targets

Why Join Us

  • Supportive, friendly team environment
  • Training provided on our systems, services, and compliance requirements
  • Opportunity to make a real difference in people's lives
  • Booking Bonus

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Employee discount
  • Referral program

Work Location: In person

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