Data Entry/customer Service Officers

3 days ago

Eastern Creek, Australia Alexander Appointments Full time

$32 per hour + Super | On-Going, Full-Time hours
- Transport & Logistics Sector | South-Western Sydney Location
- ASAP Start | 8am-4pm, 9am-5pm OR 10am-6pm - Monday to Friday

**8 x Data Entry/Customer Service Officers - Call Centre**
- 8 x Data Entry/Customer Service Officers with contact centre experience required to join a Global Leader within the Logistics Industry. Commencing ASAP in South Western Sydney_
- **$32 per hour + Super | On-Going, Full-Time hours**:

- **Transport & Logistics Sector | South-Western Sydney Location**:

- **ASAP Start | 8am-4pm, 9am-5pm OR 10am-6pm - Monday to Friday**

**About the Company**

We have a fantastic opening to join a Global Leader within the Logistics Industry. Based in over 220 Countries our client prides themselves on delivering a high-end service, specialising in courier services and international shipping. They are currently seeking an multiple experienced Customer Service Officers with great customer focus to join their growing team in South-West Sydney.

**About the role**
- Facilitate the resolution of issues, problems and complaints
- Using Salesforce and Outlook to communicate professionally with customers and clients within SLA
- Answering high volume calls within a contact centre environment
- Maintain data integrity, accuracy and confidentiality
- Track, monitor and report on deliveries
- Updating clients in delivery performance, consignments and tracking
- Any other ad-hoc tasks where applicable or according to business requirements
- Ensure compliance with best practice and KPI’s

**About you**

For this fantastic opportunity, you will display a variety of the below attributes to be the perfect fit:

- Excellent Data integrity, efficiency, and accuracy with high attention to detail
- MS Office skills - Must include an understanding of Excel
- Superior communication skills both written and verbal - Call Centre experience
- Knowledge of previous experience in Salesforce or similar systems - _essential but not needed_
- Ability to work within a high volume, fast-paced environment with excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.
- Reliability, Punctuality, and Commitment
- A strong team and task focus - must be a team player
- Flexibility for 3 shifts - 8am-4pm, 9am-5pm OR 10am-6pm - Monday to Friday
- Prior Transport/Supply Chain & Logistics Industry experience is desirable

**The benefits on offer** You will be positioned within one of the key teams focusing on pharmaceutical, technology, retail, or tobacco products. In return, our client offers so many additional perks including onsite parking and career progression.

**What next** Applications will be reviewed for this role and

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