Current jobs related to Team Leader - Sydney - HCF

  • Supermarket Team Leader

    1 week ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Retail Coordinator

    2 weeks ago

    Sydney Western Suburbs, Australia Retail Team Leader Opportunities Full time

    **Retail coordinator - Wentworthville - Liverpool - Blacktown** We are a supermarket business that operates in the Western Sydney region and are looking for experienced and exceptional Team Leaders to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian and...

  • Team Leader

    1 day ago

    Sydney, New South Wales, Australia Buscojobs Full time

    OverviewTeam Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildResponsibilitiesManage a team of technicians conducting service and maintenance of electronic security systemsWork on defense basesWork with a collaborative and supportive...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    Team Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildTeam Leader - Service Supervisor | Electronic Security | Townsville1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - Service Supervisor | Electronic...

  • Team Leader

    1 day ago

    Sydney, New South Wales, Australia Design Build Full time

    Team Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildTeam Leader - Service Supervisor | Electronic Security | Townsville1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - Service Supervisor | Electronic...

  • Team Leader

    13 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $75,000 - $95,000

    Concession Supervisor RoleWe are seeking a highly motivated and experienced leader to drive engagement, build a high-performing team culture, and deliver exceptional customer service within our concession pad.About the RoleThe successful candidate will be responsible for creating a memorable and seamless experience for customers, empowering the team through...

  • Team Leader

    5 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    We are looking for a Team Leader to join our team working 36 hours per week on a rota basis which includes working weekends.You will be working in a residential care home supporting people aged 18-65 who have learning disabilities, challenging behaviours and other medical conditions.The position is 36 hours per week with the option to work...

  • Team Leader

    2 weeks ago

    Sydney, Australia Ablepoint Australia Full time

    Ablepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun-loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and assist them in thriving to achieve their goals. We are looking for a team player and organized Team Leader ready to take the next step in...

  • Team Leader

    3 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    Team Leader - headspace Primary Care, Mount Druitt Join or sign in to find your next job Join to apply for the Team Leader - headspace Primary Care, Mount Druitt role at Uniting Team Leader - headspace Primary Care, Mount Druitt1 day ago Be among the first 25 applicants Join to apply for the Team Leader - headspace Primary Care, Mount Druitt role at Uniting...

  • Team Leader

    5 days ago

    Sydney, New South Wales, Australia Careers At Council Full time

    Join to apply for theTeam Leader - Civil Maintenancerole atCareers at Council1 day ago Be among the first 25 applicantsJoin to apply for theTeam Leader - Civil Maintenancerole atCareers at CouncilLead a dedicated team to enhance the infrastructure of Sutherland Shire.Drive innovation and continuous improvement in civil maintenance practises.Ensure a safe and...

Team Leader

2 weeks ago

Sydney, Australia HCF Full time

Lead a high performing team and ensure the smooth daily operations.

As the Member Growth and Retention Team Leader, you will drive excellence by encouraging the delivery of high-quality customer-focused serviced standards and being by coaching, guiding, and supporting individuals within the team.

You will be accountable for leading the team in delivering growth and achieving sales and retention targets.

Your role will be to ensure the smooth operation of the team with the aim of resolving customer enquiries and requests at the first point of contact.

This is a full time, permanent role with hybrid working available. Hours are Monday to Friday. You will be required to work in the office 3 days a week. The office is located in the Sydney CBD.

Responsibilities:

- Lead the daily operations of the Member Growth and Retention Team to ensure that the team is achieving both sales and retention targets
- Maintain currency of knowledge regarding the regulatory environment, particularly with regard to PHI legislation, competition and consumer law, privacy and the PHI Code of Conduct
- Provide ongoing feedback and coaching through call listening and audits
- Manage and resolve complaints from members, providers, intermediaries and the Ombudsman
- Undertake training, development and multi-skilling as requested
- Responsible for driving a strong team culture, ensuring that whilst the team delivers exceptional service, that they are fully engaged and enjoy their roles.

About You

You will have previous experience as a Team Leader, preferably in a contact centre or customer service environment. You will have the energy and passion for developing teams and achieving results.
- Proven performance in leading and motivating others to achieve individual and team based targets
- Experience in staff rostering and queue allocation
- Private Health Insurance knowledge or demonstrated ability to develop in-depth knowledge of complex products and services
- Demonstrated ability to learn and provide training and coaching selling methodologies
- Exemplary customer service skills with well developed written and oral communication skills
- A high level of personal professionalism
- Ability to work on a variety of tasks at any given time.
- Proficiency in MS Word, Excel, Outlook. Experience with Salesforce and Zoho is desirable.

About RT Health

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_
We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
- Next steps

to discuss.