Casual Guest Service Agent

2 days ago

Melbourne, Australia The Great Southern Hotel Full time

**The Great Southern Hotel Melbourne (GSH-Melbourne)** is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more. We are currently seeking an experienced and well
- presented individual to join our fast-paced Front Office team in the casual position of Guest Service Agent.

**About the role**:
**As our Guest Service Agent, your responsibilities will include**:

- Ensuring smooth check-in and check-out of guests in a timely manner
- Delivering prompt and efficient service when attending to a variety of guest requests
- Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
- Answering calls in a professional manner
- Informing guests of all facilities and services in the hotel

**About you**:

- A commitment to outstanding customer service
- Excellent grooming and presentation skills
- A warm and friendly personality
- Excellent communication and time management skills
- Confidence to problem solve without supervision
- The ability to work under pressure
- Previous experience in a Reservations and Reception
- Must be available to work AM or PM shifts on a flexible rotating roster (inclusive of Public Holidays).

**Benefits**:
**This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits**:

- Supportive team environment
- Receive ongoing training and development of skills
- High occupancy and consistent shifts
- Short walk from Southern Cross Station

High chance to work for a different branch if relocated

**Job Type**: Casual

**Experience**:

- guest services agent: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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