Guest Service Agent

4 days ago

Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

About the role

We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of Kew.

What you'll be doing

  • Greeting and checking in/out guests in a timely and courteous manner
  • Responding to guest inquiries and requests, both in person and over the phone
  • Assisting with luggage and providing concierge services as needed
  • Processing payments and maintaining accurate financial records
  • Resolving guest issues and concerns in a professional manner
  • Maintaining a clean and welcoming reception area
  • Proactively identifying opportunities to enhance the guest experience

What we're looking for

  • Previous experience in a customer service or hospitality role
  • Strong communication and interpersonal skills
  • Excellent problem-solving and conflict resolution abilities
  • Proficient in using hotel management software and technology
  • Flexibility to work a range of shifts, including weekends and public holidays
  • A positive, friendly, and customer-focused attitude
  • Must be available for a variety of Shifts including Mornings, Afternoons and Graveyard

What we offer

At The Sebel Melbourne Kew, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

Discounted accommodation rates for you and your family

  • Comprehensive training and ongoing development opportunities
  • Opportunities for career advancement within the company
  • A vibrant and collaborative team culture
  • Access to our employee wellbeing program, including fitness and social activities

About us

Regional Accommodation Group is a leading hospitality group with a portfolio of hotels and resorts across Australia. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our employees. Join us as we continue to grow and shape the future of the hospitality industry.

Apply now to be a part of our dynamic team

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