Guest Service Agent

1 week ago

Melbourne, Victoria, Australia IHG Hotels & Resorts Full time
Overview

Guest Service Agent | Full Time | Crowne Plaza Melbourne

Join to apply for the Guest Service Agent role at IHG Hotels & Resorts.

About Us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf precinct, CBD shopping, and South Melbourne with popular cafés and markets.

What's The Job

As a Guest Service Agent, you will handle guest check-ins and check-outs, assist guests with inquiries, and deliver exceptional service in line with the Crowne Plaza Melbourne brand and policies.

Your day to day
  • Provide excellent customer service by greeting guests warmly, addressing inquiries, and handling complaints or concerns, ensuring a positive and lasting impression of the hotel.
  • Perform check-ins, check-outs, and room changes accurately while maintaining detailed guest records and following all standard operating procedures, including handling cashier floats and daily financial reports.
  • Maintain comprehensive knowledge of hotel policies, promotions, and reservation procedures, while upholding IHG standards of behavior, appearance, and cleanliness in the front desk area.
What We Need From You
  • Look smart – wear your uniform with pride
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Good communication and writing skills
  • Communicating with other departments to make all guests stays better
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.

Senioriry level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Hospitality

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