Inside Sales

Company Description

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
An exciting opportunity is available for an experienced Inside Sales Account Manager to join our Sales team on a permanent basis.

The role of the Inside Sales Account Manager is a hybrid one, with a split between Account Management and Business Development. You will manage and maintain a portfolio of customers and grow the revenue base and profitability in the portfolio in accordance with the set yearly sales budget.

**We are looking for someone who can**:

- Establish a call cycle in order to optimise customer experience and maintain appropriate customer contact levels
- Focus will be on retaining and requiring work - retention, require, Gain
- Maintain the profile of all customers within the portfolio in terms of contact names, addresses, affiliated companies, service requirements and other relevant information. To be updated and entered in our CRM
- Review, integrity check and ensure all revenue, rates, cost modelling, billing details and contractual arrangements are in system and valid
- Maintain a “Share of Wallet” pipeline to achieve growth targets
- Undertake complete customer profitability modelling to ensure that each customer is meeting appropriate profitability benchmarks, make recommendations and take action approved by management
- Conduct research in order to gain a full understanding of each customer’s business, and also on their customers’ business and introduce other Toll Group services to strengthen and foster the relationship
- Provide monthly KPI reports to customers where agreed
- Ensure all customer trading is current, and any outstanding debts are remedied, invoicing paid on time and in accordance with the customer payment terms
- Foster and maintain strong working relationships with management, operational staff and drivers
- Establish competitor/market information profile and report market activities to management

**Qualifications**:
An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

The role requires someone driven, passionate, organised, and tenacious. The Inside Sales Account Manager will have strong communication and customer service skills with a desire to continuously learn and grow their skill sets.
- Interpersonal and communication and customer service skills
- Drive and motivation in a competitive industry
- Team player
- High level solution-based selling
- Organisation and time-management
- Strong analytical ability and numerical confidence
- Attention to detail
- Business acumen/commercial sense
- Personal presentation at a high professional level

Additional Information
**Be Connected**

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.