Insurance Capability Lead

6 days ago

Eight Mile Plains, Australia RACQ Full time

**Insurance Capability Lead**
**(**
**Job Number**:
**220000UV**
**)**

**Description**

**About the role**

In this role you will provide efficient and effective training competency coordination and capability development as an integral part our workforce capability building, to help drive high operational performance through a range of strategies and/or activities that aim to achieve business goals, meet future challenges and build capacity for change.
- Monitor capability needs across Insurance through training needs analysis and consultation with relevant leaders to ensure we train against demand
- Develop a holistic model for capability development to support a workforce to respond quickly, effectively and innovatively to a constantly changing environment and to customer needs.
- Develop and maintain a framework that acknowledges multiple sources of learning, which opens up opportunities for experimentation and innovative approaches to developing capability.
- Ensure that the business practices delivered are executed with procedural fairness, comply with Employee Relations Agreements, effectively deliver value and enable staff to maintain a reasonable work-life balance.
- Assuring compliance with overlapping framework of Human Resource, Training, Competency and Safety business rules, processes, procedures, risk & compliance.
- Ensure consistent delivery of services across a large and diverse group of staff in recognition of individual capabilities and behaviours.
- Work with relevant stakeholders to develop and implement training requirements across Insurance.
- Provide support to project teams to enable change and embedment of new activities.

**About you**
- Knowledge of statutory issues and relevant legislation such as Insurance Contracts Act, Privacy Principles ACC, Code of Practice, Claims Handling as a Financial service
- Sound knowledge of human resource management and employment requirements
- Understanding of risk controls and compliance requirements for an Insurance business
- Resilience to changing circumstances in the workplace
- Proven ability to communicate constructively and positively influence stakeholders at all levels.
- Demonstrated ability to prioritise effectively and maintain a high degree of accuracy

**Why join RACQ?**

It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

**There are plenty of other perks, too;**
- Onsite parking, employee gym & café
- Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
- Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

**Ready to apply? You’ve got this.**

RACQ is a **Circle Back Initiative** employer - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Edward Street and Eight Mile Plains

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