Insurance Capability Specialist

**Insurance Capability Specialist**(**Job Number**:250000TZ**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

We are seeking a dedicated and dynamic Insurance Capability Specialist to join our team. In this role, you will coordinate efficient and effective training competency and capability development as a vital part of our workforce capability building. Your efforts will ensure that our operational performance is maintained at a high standard. You will achieve business goals, meet future challenges, and build capability for change through a range of strategies and activities.

**Key Responsibilities**:

- Develop and implement training programs to enhance workforce capability.
- Ensure operational performance standards are maintained through effective training and development.
- Support the development and multi-skilling of team members.
- Communicate constructively and positively influence stakeholders at all levels.
- 3-5 years of relevant experience in a similar role.

**About you**:

- Proven ability to communicate constructively and positively influence stakeholders at all levels.
- Demonstrated ability to prioritize effectively and maintain a high degree of accuracy.
- Knowledge of statutory issues and relevant legislation such as the Insurance Contracts Act, Privacy Principles ACC, and Code of Practice.
- Understanding of controls and compliance requirements associated with processing of claims.
- Resilience to changing circumstances in the workplace.
- Ability to influence stakeholders.
- Strong ability to read, analyse, and communicate written and verbal information.
- Demonstrated ability to remain flexible and respond appropriately to stakeholder and business needs.
- Confident in making decisions responsibly and with good judgment.
- Encourages, recognises, and supports the development and multi-skilling of others.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**#LI-Hybrid**

**Work Locations**

Edward Street/Eight Mile Plains