Sales Support Specialist

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe Support plans go above and beyond reactive problem solving to bring our customers a new kind of personalized experience that will keep their business steps ahead of any issue. Engaging with our deep technical expertise and innovative support model will amplify their technology performance and realize the potential of their Adobe solutions.

The focus of the Adobe Ultimate Support Sales Specialist is to develop innovative support solutions for sophisticated technical and digital experience requirements of our customers. This role collaborates with sales, services, product, and digital strategy, as well as prospective and existing customers. Meeting with C-level, management-level, and user-level customer contacts, the Ultimate Support Sales Specialist must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. You will work for Americas, EMEA, and APAC customers and need to be flexible working in those time zones.

The Adobe Ultimate Support Sales Specialist plays a critical role in supporting our growing business and has a direct impact on winning strategic new business by providing innovative creative solutions to sophisticated problems through the use of outstanding skills to analyze, structure, solution, and present the long-term vision with clients and partners. You will work with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realize the value in the Adobe Experience Cloud. This could be you

This role is seen as the voice of reason and drives pre-sales, and generally focuses on the following key areas:
**Sales Execution**: Drives customer conversations with "C-level" customer stakeholders and develop Support Experience propositions with customers.

**Solution Development**: Work closely with business partners and technical resources to uncover technical challenges and goals relating to digital experience, to then develop a solution and roadmap for the success of the customer.

**Build**: Showcase through demonstrations and industry-specific examples how Ultimate Support can improve the value of the Adobe Experience Cloud. This includes the delivery of executive-level demonstrations, construction of future state customer journey strategies, and developing long-term Support roadmaps.

**Drive Excellence**: Driving the sales cycle from lead qualification through to deal closure, effective executing per Adobe selling processes and methods to drive deal velocity and successfully close deals.
What you need to succeed
Exceptional interpersonal skills - Written, oral including impactful presentations to senior executives
Strong aim to tackle customer problems and rapidly convert pipeline opportunities into closed deals
Balance of business and technology savvy, able to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
Outstanding problem solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data
Excellent customer facing skills with experience making pitches to and achieving consensus from senior executives (managers, directors, VPs, CDOs, CMOs, and CXOs)
Ability to multi-task and prioritize across multiple sales opportunities at the same time
A teammate who can collaborate with multiple collaborators to arrive at the best solution
Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
Familiar with concepts of data modeling, data strategies, and data governance principles to lead discussions with data architects and enterprise architects.
Willingness to travel up to 10-15% of the time