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Ict Customer Support Officer

3 weeks ago

Eight Mile Plains, Australia Bi-Rite Home Appliances Full time

Do you possess IT support experience?
Does problem-solving and landing on solutions make you happy?
We're looking to expand our team

Due to continued growth in our business, we are seeking an experienced IT Customer Support Officer to join our team at our brand new support office This is an important hands on role in our business and offers a great opportunity for a dedicated individual to make a difference daily.

**Key Responsibilities**
- Troubleshoot software and hardware problems and provide resolutions
- Provide IT systems and hardware support to retailers and office staff
- Log support case tickets ensuring appropriate priority is assigned
- Follow up support requests and provide consistent updates to retailers and staff
- Assist in the initial setup of devices including laptops, mobile phones, tablets, and other IT assets
- Install and update the appropriate software for office staff
- Provide Microsoft 365 support inclusive of user account creation
- Conduct system training sessions with retailers and office staff

**Desired**
- Relevant educational qualification in IT or computer science is required
- It is essential to possess at least 12 months work experience in a similar role, with a thorough understanding of IT systems and hardware
- Experience working with Microsoft Office 365 is essential
- Experience working in a similar role within the retail sector would be highly regarded
- Excellent customer service and communication skills
- Advanced Microsoft Excel skills
- Must be a problem solver who is able to interpret information presented in a variety of ways and provide solutions
- Patience is important as you will be providing support to stakeholders with differing levels of IT understanding and experience
- The ability to work independently using initiative and also as part of a team with guidance and direction

**Benefits & Perks**
- Generous staff discounts
- Continual support and training
- Flexible and very positive work environment
- Situated in a convenient location in a brand new custom-designed support office
- Close to public transport
- Ample on-site vehicle parking

**Salary**: $70,000.00 - $80,000.00 per year

Application Question(s):

- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following statements best describes your right to work in Australia?
- How many years of experience do you have as an ICT Customer Support Officer?
- Which of the following Microsoft 365 certifications have you completed?

Work Location: In person