Ict Resourcing Specialist

**ICT Resourcing Specialist**
**(**
**Job Number**:
**220001AS**
**)**

**Description**

**About the role**

RACQ has a unique position working across the entire Technology division. With a $50M project portfolio and over 150 skills resources, allocation and scheduling of Technology resources effectively has become a challenging task. This critical business need is driving the recruitment of an ICT Resourcing Specialist, to provide demand and capacity management functionality within the Technology division within RACQ.

Furthermore, supporting RACQ’s commitment to flexibility in the workplace, The ICT Resourcing Specialist role will be available as either a fulltime position or under a job share arrangement. This approach is aimed at encouraging returning parents back into the workforce, or suitability qualified employees only seeking part-time employment.

As our new ICT Resourcing Specialist, you will lead the planning and allocation of Technology resources across the Technology portfolio of initiatives; determine RACQ’s demand for Technology resources and ensure its capacity to meet staffing needs; work with delivery managers to assign employees; and evaluate any competency gaps.

As part of the resourcing process, the role will assist in the determination of resource effort, duration, and cost estimations, as well as designing and establishing supporting practices and systems. Furthermore, post implementation analysis will be undertaken to refine resource allocation and estimation models, ensuring continuous improvement of the process.
- Work with resource managers to provide transparency of resource allocation and facilitate allocation of technical resources against demands in accordance with their skillsets, previous experience, and availability.
- Refine resource allocation models to ensure a balanced portfolio against BAU, current and future demands, and maintain a resource plan with the identification of middle
- to long-term resource demand forecasts.
- Identify availability issues and develop proposals to address shortfalls, conflicts, and skill gaps, working with the Manager Technology Portfolio.
- Overcome resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet portfolio needs due to resourcing.
- Develop and operate a repository of historical projects and build models that allow the efficient and accurate estimation of resources for projects.
- Being the central point of contact for the allocation of Technology resources on Technology projects and work packages

**About You**
- 3-5 years relevant experience within ICT resourcing and estimation expertise within a complex organisation.
- Previous experience planning and co-ordinating technology resources balanced against operational needs.
- Advance knowledge of Excel and SharePoint.
- Ability to present ideas both verbally and in written form.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development

**There are plenty of other perks too;**
- Salary sacrificing and novated leasing options
- 20% discount on insurance (home & contents, motor vehicle, boat & pet) for you and immediate family living with you, and other immediate family can get 10% discounts. In addition, life & income protection insurance premium discounts are available.*
- WeFlex is RACQ’s commitment to providing a flexible work environment that balances the needs of employees, RACQ and members. That may include hybrid working arrangements including working from home or from alternative RACQ offices.
- WeFlex interstate work remotely up to six weeks every year from any location in Australia*
- Complimentary roadside Assistance membership and discounts on motor vehicle batteries and windscreen repairs and tinting.
- Onsite café, free parking at our Eight Mile Plains head office
- On-site and virtual health hubs packed with resources to get you feeling great including tailored exercise programs - Mindfulness / wellness rooM/Free massages / yoga / group fitness classes.
- Purchase up to an additional four weeks of annual leave each year, plus one day a year of paid community leave*.

**Our Values;**

Generosity of spirit

We believe in the power of genuine connection and empathy - for our people, our members, and our communities.
Being of service

Our commitment is to serve and support members and each other, beyond simply 'doing business'.

Inspiring trust

We earn trust by always doing the right thing by our members and each other.

Dedication to excellence

Our heritage and future centre on a commitment to excellence in every action we take and decision we make.

**Ready to apply? You