Customer Support Officer

3 days ago

Eight Mile Plains, Australia simPRO Software Full time

Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a **Brisbane-based** role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Flexible 4-day work week, paid for 5 days (yes)
- Delicious daily, free, chef prepared lunch on site (yes)
- Fully equipped, free gym on site
- Second-to-none onboard training
- Ground-breaking parental leave entitlements
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

**Who Are We?**
- simPRO is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. simPRO was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. simPRO empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You'll Do**
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

**What You’ll Bring**
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done
- Prior experience with the suite of simPRO products would be beneficial, but not essential.

**Core Values Required of all simPRO Employees**

We are seeking someone with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Care**:

- ** We Have Fun**

uANNlvbY9Q

  • Customer Support Representative

    2 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    3 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Support Representative

    5 days ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time $60,000 - $90,000 per year

    First Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared lunch daily on siteEnjoy up to 4 weeks a year of flexible 'Work from Anywhere' timeTalent Referral Program –...

  • Customer Support Representative

    5 days ago

    Eight Mile Plains, Queensland, Australia Singapore Post Full time $50,000 - $80,000 per year

    First Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared lunch daily on siteEnjoy up to 4 weeks a year of flexible 'Work from Anywhere' timeTalent Referral Program –...

  • Customer Solutions Officer

    1 week ago

    Eight Mile Plains, Australia OnTalent Full time

    Customer Service, Call Centre - Manage, prioritise tasks - Customer escalation, problem solving **About the business**: Successful, iconic Australian-owned company is seeking an experienced Customer Solutions Officer for their retail and convenience business. The companies offering transitions across convenience, QSR, and Fuel. **About the role**: ...

  • Administration & Office Support

    3 days ago

    Eight Mile Plains, Queensland, Australia Credit One Equipment Finance Pty Ltd Full time $50,000 - $80,000 per year

    About UsCredit One is a leading, privately-owned national finance brokerage with a reputation for delivering exceptional customer experiences. Recognised as market leaders in service, expertise, and dedication, we're proud of the team culture we've built in our Brisbane office.Here, teamwork is at the heart of everything we do. We value a workplace where...

  • IT Support Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia Quad Carbon Pty Ltd Full time $60,000 - $90,000 per year

    ABOUT USQuad Carbon is a leading provider of IT services, offering technical support and engineering consultancy to telecommunications carriers, manufacturers, and mines operating in rural areas. We are committed to delivering exceptional service and innovative solutions to our clients.JOB DESCRIPTIONWe are seeking a motivated and customer-focused IT Support...

  • Claims Support Officer

    5 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Support Officer** **(** **Job Number**: **220001JD** **)** **Description** **Claims Support Officer** **About the role** We have an exciting opportunity come in the Motor Claims division. The Claims Support Officer will provide effective and efficient claims administration services to the Motor Claims team and quality service to RACQ members,...

  • Claims Support Officer

    3 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Support Officer** **(** **Job Number**: **220001AM** **)** **Description** **Claims Support Officer** **About the role** We have an exciting opportunity come in the Motor Claims division. The Claims Support Officer will provide effective and efficient claims administration services to the Motor Claims team and quality service to RACQ members,...