Service Support Officer

• 508382

• Eight Mile Plains (Turrbal Country), QLD, Australia, 4113

• Customer Service

• Full Time - Permanent

At MAX, we're heading in a new direction. A direction that's all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions.

While you're making a difference, we'll help you grow your career in a collaborative environment where you can be yourself. Together, we believe anything is possible. Game to join us?

What you'll do

We are looking for a Service Support Officer in a hybrid role at our Eight Mile Plains Office. The purpose of this role is to assist venues with their day-to-day operations in line with our MAX procedures. You will be re-connecting gaming venues and machines to our network, diagnosing and rectifying faults over the phone and coordinating third parties to provide field support. Further, you'll ensure that every call is handled efficiently, and you'll provide outstanding customer service.

What you'll bring

• Great customer service, communication and organisation skills
• Ability to meet deadlines in a fast-paced environment whilst maintaining a high level of attention to detail
• Excellent problem solving ability
• Intermediate knowledge of MS Office
• Experience in the Gaming/Wagering industry, particularly the use of monitoring software (desirable)

• An understanding of current Gaming legislation, paperwork, and processes (desirable)

• Please note the role is shift work and you will be required to be available between 6:30am to midnight, with various shifts within this timeframe – 7 days a week

What you'll get

• A variety of leave types including bonus leave, cultural leave, volunteer leave, flexi leave and 18 weeks' parental leave for all new parents
• Social clubs, live sport and racing action everywhere you look, staff competitions, awards, and free tickets to events
• Organised motivational, educational, and informative speakers and sessions
• Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP)
• A dedicated learning platform with cutting edge modules designed to help you consistently upskill and perform at your peak
• Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support

Next Steps

To apply, click on the relevant link above.

We're committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance to participate in our application process, please contact

About Us

Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.

We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

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