Ict Support Coordinator

**Job Title**:

- ICT Support Coordinator

**Location**:

- Eight Mile Plains

**Position Description**:
**Carers Queensland** is the place where you can play an incredibly rewarding role in supporting people with disabilities, their families and the local community—in an environment that welcomes people from all walks of life.

**Work in a role that connects your heart, mind & your ICT skills**:
Do you love IT and want to work as part of a dynamic team? Are you seeking a change in career and love innovation and equality in the workplace? If this sounds like you, you will love working with us as an ICT Support Coordinator

**The Role**:
As a member of the Carers Queensland ICT team, you will be responsible for providing initial support and triaging as the first point of contact for ICT issues for our staff across the various offices within Queensland. You will need to be able to work independently and drive between sites - we’ll give you a vehicle to do that We’ll negotiate a suitable office from which you can base yourself - choices include our **Ashmore, Logan, or Eight Mile Plains** as this will be your service region. From time-to-time you may also need to travel to some of our regional offices as well including visiting our Corporate office based at Lutwyche.

If you enjoy being a team player who is young at heart, with a drive for contribution to the success of our team**:Please read on**

Our **ICT Support Coordinator** will be responsible to work as a part of a small & dynamic team and conduct the following activities:

- Provision of technical support for systems and network to optimize the user experience.
- Conduct user administration, utilising various Windows user administration tools and Microsoft Azure.
- Manage ICT support tasks from multiple sites, involving troubleshooting IT and T issues, by triaging support between multiple professional service providers across the various business units.
- Coordinate the provision, set-up and movement of ICT equipment for users, as required.
- Maintain equipment registers, conduct equipment spot checks and stock takes.
- Collaborate with other members of the team and actively share site and user information with the team, in order to maintain high levels of support. (Teamwork makes the dreamwell you know the rest.)
- Provision of support to various projects, across all the Carers’ sites.
- Coordinate installation and configuration of hardware (printers, computers, monitors and telephones); and assist in monitoring system and network performance).

**What does success look like for you?**:
Ability to build good solid relationships with our amazing staff and dynamic team Coming to work every day with people who are passionate about making a difference; are target focused; open to new ways of thinking; who value genuine, long-lasting relationships; and who are flexible, resilient, with a good sense of humour and believe in equity and opportunity for all.

We are very proud of the opportunities that are provided for our staff to learn and evolve as part of a growing and innovative organisation. You will be given the chance to do work that makes a genuine difference in your community, hence why a high level technical and great people / interpersonal skills will see you thrive in this position.

**What’s in it for you?**:

- Full-time role with an awesome team who love what they do
- Attractive remuneration package of CSW4.1 - $82, 334.28 per annum (+ 11% super)
- Excellent not-for-profit tax benefits
- Accrued days off
- New company vehicle with some co-contribution by you (more information provided at interview)
- Access to Private health corporate employee benefits
- Inclusive workplace with Rainbow Tick Accreditation
- Professional development through ongoing training
- The opportunity to enact real and rewarding change in our participant’s lives.
- A flexible and supportive work environment where your contribution is highly valued and our organisational values of integrity, respect, diversity, empowerment and adaptability are heavily integrated into our culture - including the ability to work from home after passing probation.

**What can you bring to this role?**:

- Proven experience providing Level 1.5 IT support to users across multiple sites.
- Qualifications in Information Technology, Information Systems, Microsoft certification and experience with Windows User Admin tools.
- Proven ability to troubleshoot, triage and coordinate requests and incidents raised by staff.
- Understanding of TCP/IP protocols and LAN/WAN configuration.
- Ability to provide first level telephony support (VOIP Telephone System), user administration, troubleshooting issues and escalation of incidents.
- Strong communication and interpersonal skills & the willingness to roll-up your sleeves and get the job done with a smile

**Be a part of real change & a rewarding role in every way**:
**Please follow these simple steps.**

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