Business Operations Administrator

2 days ago

Reservoir, Australia HEQS Group Full time

The Sales Support & Business Coordinator Specialist will be part of the Sales Support and Business Operation reporting to the Manager of Sales Support and Director. This position is responsible for supporting sales activities including order management as well as sales and service-related support. The focus will be to ensure a best in the class customer journey through sales support and order processing.
- Support internal customers by taking responsibility for a variety of administrative and operational tasks.
- Provide product information, delivery information, pricing, etc.
- Direct calls appropriately and liaise with operational marketing, technical product support, service and sales.
- Process all incoming customer purchase orders (direct and dealer), managing these per known pricing and promotions according to territory responsibility.
- Initiate deliveries and invoicing according to territory responsibility.
- Work within CRM to prepare and manage quotes, and other information relevant to sales order processing.
- Maintain contact, account and customer information in the CRM system (eg. adding and deleting contacts as well as documenting key discussions).
- Assist with the dispatch of goods for ep-points.
- Ensure all complaints are documented in the CRM.
- Assist Sales Team with customer support related functions (e.g. quoting, product selection, samples etc.).
- Provide administrative support using Word, Excel, PowerPoint, etc. as required.
- Provide an overall exceptional customer experience

**Job Types**: Full-time, Contract

**Salary**: $160.00 - $250.00 per day

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Performance bonus

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