Scheduler/ Care Coordinator

3 days ago

Seven Hills, Australia Pearl Home Care- Greater Parramatta Full time

**ABOUT THE ROLE**

Home Care Package Coordinators are responsible for supporting Pearl Homecare clients in receipt of a Home Care Package. They are responsible for coordinating and scheduling the delivery of care and services to clients and as required, for providing on call community care services to Pearl Homecare clients.

**ABOUT THE IDEAL CANDIDATE**

To be successful in this role, you must have the following:

- Comprehensive knowledge of issues associated with ageing
- Knowledge of the Aged Care Quality Standards
- Ability to undertake case management to a high standard that will identify the care and support needs of frail older people living in their own homes.
- Excellent presentation, and communication skills.
- Excellent documentation skills in a timely manner
- Strong organisational capabilities and good problem-solving skills
- Computer literate and competent in the use of various app
- Self-motivated with a capacity to contribute significantly

**DESIRABLE**
- Qualification in Aged Care or Community Services or Certificate IV in Service Coordination or similar is highly desirable.
- Relevant experience in case management
- Current drivers’ license.
- Access to a registered and reliable vehicle with comprehensive car insurance.

**HOME CARE COORDINATOR RESPONSIBILITIES**
- Communicate with potential new clients to offer services and demonstrate the benefits
- Complete an initial telephone assessment to understand the person's needs and goals and to develop a care plan and schedule of supports
- Ensure that the client receives all required documentation and that service agreements are correctly completed and stored
- Ensure that all documentation and data entry processes are correctly completed so that services can be scheduled effectively and billed correctly
- Effectively manage any complaints and incidents, investigating as required and escalating when needed to resolve these appropriately
- Ensure all clients' reviews are completed by telephone when there is a change in need or at the intervals required for their program
- Refer clients for an ACAT assessment for Home Care Package (HCP) eligibility were indicated
- Encourage feedback from your clients

**BENEFITS**
- Flexible working environment
- Employee Assistance Program and Staff Wellness Program
- Ongoing training and professional development opportunities

**Job Types**: Casual, Part-time, Full-time

**Salary**: $30.00 - $45.00 per hour

**Benefits**:

- Professional development assistance
- Travel reimbursement

Work Location: In person

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