Assistant Care Coordinator

2 days ago

Gregory Hills, New South Wales, Australia Concept Care Disability Solutions Pty Ltd Full time $60,000 - $90,000 per year

About Concept Care

We're an NDIS Registered Provider delivering unmatched in-home and community supports across NSW. Our quality system is serious, our execution is disciplined, and our culture is person-centered, accountable, and compassionate.

The Role:

Be the operational engine behind safe, consistent participant supports—keeping cases moving, risks controlled, and documentation airtight while you grow toward full Care Coordinator.

What you'll do:

  • Onboard & Plan: Set up consents, goals, risks, and files (Flow Logic or similar); schedule reviews and check-ins.
  • Translate Plans → Rosters: Spot gaps (skills, availability, transport) and drive fixes with Rostering/Recruitment.
  • Document to Standard: Same-day, objective progress notes; maintain risk, behaviour support, health and safety plans.
  • Safeguard & Escalate: Support incident management, corrective actions, and continuous improvement.
  • Coach & Coordinate: Provide guidance to Support Workers; facilitate competency checks and mandatory training.
  • Stakeholder Liaison: Engage families, plan managers, therapists, and internal teams with clear, respectful updates.
  • Budget Stewardship: Track utilisation vs funding; flag overs/underspend and change-of-circumstance early.

About You:

  • Calm under pressure
  • You protect dignity, privacy, and choice.
  • Evidence-first communicator: Clear, concise, objective writing.
  • Constructively assertive: Set firm boundaries in a trauma-informed and person-centered way—especially during crisis, or safety concerns.
  • System-thinker & team orientated: You see how plans → rosters → budgets → outcomes connect and keep everyone aligned.

What you'll bring

  • Experience in supporting and working with care coordinators, client services, disability/community care, or case management.
  • Strong NDIS literacy (plans, budgets, service agreements, provider duties).
  • Excellent communication skills: respond effectively and empathetically to participants/families while upholding professional boundaries (trauma-informed practice).
  • High standards in documentation, time management, and follow-through.
  • Confident with CRM/rostering systems, MS/Google Suite.
  • Current WWCC, NDIS Worker Screening Check, Police Check, Driver's Licence (own vehicle).
  • Qualifications in Disability, Allied Health, Social Sciences, or Nursing are a plus.

Why you'll love it:

  • Real impact: Your organisation improves daily safety, independence, and family trust.
  • Professional Development: Structured mentoring and pathway to Care Coordinator
  • Recognition: We value people who prevent incidents, protect budgets, and support client independence.

How to apply

Apply with your CV and a one-page cover letter explaining how your experience and work history aligns with this role. Candidates that do not provide a cover letter, will not be considered.

If you're organised, clear-headed, and motivated by impact, this is where you'll do your best work.

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