Dispute Assessment Officer

2 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your administrative expertise to provide support and advice to Dispute Services
- Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $73,842 - $89,661 plus superannuation.

**About the Business Unit**:
Dispute Services is a multi-dispute agency within the Department of Government Services which includes Domestic Building Dispute Resolution Victoria (DBDRV) and Dispute Settlement Centre Victoria (DSCV).
Dispute Services provides for the more timely, fair, and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.

**About the Role**:
An exciting opportunity exists for multiple Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.
Working as an integral part of a Dispute Assessment team and reporting to the Senior Manager - DSCV the Dispute Assessment Officers will manage disputes from initial assessment onwards, and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.

**Some of your duties will include**:

- Undertaking the assessment and analysis of the dispute and diagnose dispute resolution requirements.
- Providing advice to parties on options available and make recommendations using the assisted settlement processes to provide fast resolution including independently providing parties with appropriate third-party referrals as needed.
- Encouraging parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution and ensure issues are clarified.

**About you**:

- A working knowledge of relevant legislation and Acts
- National Mediator Accreditation and conciliation experience is desirable.
- Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.
- Ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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