Customer Accounts Officer

2 weeks ago

Mile End, Australia ACH Group Full time

**The role**:
We are seeking a self-motivated Customer Accounts Officer to join the Home Care Customer Accounts Team at Mile End. Joining a down-to-earth team, the role will primarily focus on being responsible for processing customer accounts and debt management.
**What you’ll do**:

- Maintain accurate and up to date customer records, pricing and fee records
- Providing outstanding service to our customers and ensure support is provided
- Process account adjustments as required and investigate for resolution promptly
- Maintain records of payments, refunds, credits and billing activities
- Ensure compliance with legislation, organisation processes and policies
- Working closely with other departments to ensure smooth processes and information flow
- Support continuous improvement

About You
You will be detail-oriented with a motivation to make a difference, with strong communication skills to liaise with multiple internal and external stakeholders.
- Knowledge of accounts receivable functions and processes
- Strong Microsoft Office Suite and financial system skills
- High degree of accuracy in your work and attention to detail
- Excellent interpersonal, communication and problem-solving skills
- Proactive and relationship oriented
- Collaborative approach to your work and a supportive team player
- High level interpersonal skills
- Respond positively to direction and guidance
- To be passionate about supporting older people to live a Good Life
- A Police Check for unsupervised contact / vulnerable groups less than 12 months old
- Previous experience in home care service support or other supportive services in the community

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Press ‘Apply’ now.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

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