Customer Service Officer

2 days ago

Mile End, Australia Capital SMART Full time

Free lunch once a week and monthly BBQ's.
- Supportive, established and welcoming team
- Additional 2 weeks, paid Emergency services leave.

Does a Monday to Friday, 8.00 am to 4.00 pm role appeal to you?

Are you a Customer service professional who cares about their customer, brand and, delivering a high level of service?

Like working in a fun and collaborative, team orientated environment?

If you answered 'Yes' to all of the above, we have an opportunity for a dedicated Customer Service Officer to join the team in Mile End.

**This is an exciting, fixed term opportunity until approximately November 2025.**

**Join the Winner - Best Workplace (MSO) - 2024 Paint & Panel Shop Awards**

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth

**With safety, quality and care and the forefront of everything you do, your new role will include, but not be limited to;**
- Ensuring the environment is always customer friendly.
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the SMART experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Here's what's in it for you**:

- We value our staff. People and Safety are our number one priority.
- We boast more than 55 sites across Australia and New Zealand. That makes us the biggest and best in the industry.
- We’ve pioneered technology that is second to none and we know you’ll be impressed
- Uniforms provided.
- You’ll receive a staff discount on tools and parts if you need them.
- Cash bonuses for referring a friend to work with us - Up to $2000 per referral.
- Staff incentives including access to our facilities and team members to conduct repairs on your own vehicle.
- We’ll also help progress your career with training and development opportunities.
- Guaranteed holidays over Christmas with our festive season shutdown.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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