Customer Service Officer

1 week ago


Mile End, Australia Capital SMART Full time

Be part of a team that invest in its team members and has some fun along the way.
- Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations
- 12 month maternity leave contract

Capital SMART is still leading the way in small to medium accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at Mile End

**_ This is a 12 month contract covering maternity leave
- **

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition - lunch provided once a week and monthly celebrations
- Career development and training - guidance and support from not only management, but your teammates
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms provided
- 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

***_We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870_



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