Product Support Operations Representative

2 days ago


Tullamarine, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**About the Position**:
The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Melbourne and will have geographic coverage across South Australia, Victoria and Tasmania.

**Key responsibilities will include**:

- Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
- Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
- Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

**Required Skills and Experience**:

- A Bachelor’s degree in Engineering or related field.
- Strong communication, collaboration, and interpersonal skills.
- Demonstrated technical and non-technical aptitudes
- Enthusiasm for process improvement and understanding of customer experience
- Previous work experience in product support

**Desired Skills and Experience**:

- Experience in construction and infrastructure related fields / automotive would be an advantage
- Project / Change Management experience
- Ability to sell ideas and influence stakeholders

**Career & Development**:
Your career and development are important to us. Additional learning and development programs are available to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.



  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **About the Position**: The key role of a Market and Sales Operations Representative (MSOR) is to work with our dealers to build capability, drive process improvement and execute Marketing and Sales Operations related strategies. You will work with dealers connecting data insights to identify...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Tullamarine, Australia Floyd Instruments Pty Ltd Full time

    This is an excellent opportunity to join a dynamic long-established Australian owned & operated company who is looking for the services of an enthusiastic Sales Representative based in Victoria to join its team. Floyd Australia has deservedly gained industry wide reputation for being a leading Australian manufacturer and supplier of a wide range of high...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Tullamarine, Australia Floyd Australia Pty Ltd Full time

    **About Us** This is an excellent opportunity to join a dynamic long-established Australian-owned & operated company that is looking for the services of an experienced, enthusiastic Internal Sales / Customer Service Representative based in Tullamarine, Victoria to join its team. Floyd Australia has deservedly gained an industry-wide reputation for being an...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Manufacturing & Supply Chain **The Customer Support Representative (CSR) role is to deliver and enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base. Entering and expediting orders whilst handling customer problems with...


  • Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **_Caterpillar is currently seeking an experienced Industry Representative (BCP) to join the team in either of our Melbourne, Perth, Sydney, or Brisbane office locations. _** **About Caterpillar** Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural...


  • Tullamarine, Australia Laminex AU Full time

    **Haven’t heard of us? Let me break it down for you.** We’ve been a part of the iconic Australian design landscape for over 85 years. Only a few short years after Australian’s became happy little Vegemite’s, families were spreading their toast in kitchens and on tables made by us. Now you’ll see our products featured on The Design Files, in The...


  • Tullamarine, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...