Product Support Operations Representative

2 weeks ago

Tullamarine, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**About the Position**:
The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Melbourne and will have geographic coverage across South Australia, Victoria and Tasmania.

**Key responsibilities will include**:

- Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
- Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
- Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

**Required Skills and Experience**:

- A Bachelor’s degree in Engineering or related field.
- Strong communication, collaboration, and interpersonal skills.
- Demonstrated technical and non-technical aptitudes
- Enthusiasm for process improvement and understanding of customer experience
- Previous work experience in product support

**Desired Skills and Experience**:

- Experience in construction and infrastructure related fields / automotive would be an advantage
- Project / Change Management experience
- Ability to sell ideas and influence stakeholders

**Career & Development**:
Your career and development are important to us. Additional learning and development programs are available to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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