Apd Operator Training Support Consultant

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

**Job Summary**:
As the **APD Operator Training Consultant** representing Equipment Training Solutions (ETS) based in Australia, you will support dealer development and customer training efforts focused on improving safe, productive, and efficient operation of Cat® equipment. This role delivers foundational operator training and supports dealer instructors in developing their skills to Caterpillar standards. The consultant works closely with dealers and customers to ensure training programs meet basic operational needs and promote adoption of Caterpillar’s training resources.

**What You Will Do**:
**Training Delivery**

Provide basic operator training courses to customers and dealers, focusing on machine safety, productivity, and efficiency.

Assist in onboarding and mentoring certified dealer instructors (CDIs) and certified dealer operators (CDOs) to ensure alignment with Caterpillar’s training standards.

Support the delivery of ETS curriculum at dealer sites and customer locations.

**Dealer Development**

Coordinate with dealers to schedule training sessions and provide guidance on course selection and delivery.

Facilitate dealer prep sessions and assist with instructor certification activities under supervision of senior ETS staff

**Training Logistics**

Assist with scheduling, quoting, and confirming training sessions in collaboration with ETS and APD teams.

Maintain accurate records of training activities and support basic reporting needs.

**Curriculum & Materials**

Provide feedback on training materials and support updates to ensure relevance to customer needs.

Serve as a resource for simulator-based training and basic machine technology integration.

**What You Will Have**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
**Decision Making and Critical**Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Relationship**Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Training Operations**:Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
- Relevant work experience in industry -training, product support, operating, testing - preferably in construction, quarry and/or mining
- Familiarity with Caterpillar equipment and machine technologies (e.g. Command, Grade, VisionLink, Productivity, MineStar) is a strong plus
- Strong organizational and communication skills
- Basic proficiency in scheduling and reporting tools
- Experience operating heavy equipment
- Ability to work independently and collaboratively with dealer teams.
- _ Travel Requirements:_ Up to 50% travel is required for this role; must have the ability to travel internationally

**What You Will Get**:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

**About Caterpillar**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer netw