Information Services Officer

1 day ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $83,013 - $86,511+ Attractive Superannuation
- Contact Officer; Matthew Cross on 0436 858 970

The Information Services Officer (ISO) will form an integral part of a team with information flow for the establishment and functioning of embedded DVA services on military bases. The ISO supports the Veteran Support Officers (VSO) with accurate and timely information for the delivery of personalised support to veterans in accessing health and wellbeing services from DVA.

**Duties**
- Provide high quality personalised service to current and formers members of the Australian Defence Force in line with the DVA Cultural Vision and in line with the national VSO Policies, Procedures & Key Performance Indicators as implemented
- Manage the Defence notifications functions provided to DVA by Defence
- Support the Information Services Officer team in processing early engagement data and the quality assurance of the within Process Direct.
- Demonstrated understanding on matters relevant to DVA services and entitlements.
- Support advice and interpretation, including in writing, on aspects for DVA processes and legislation for clients DVA business.
- Develop strong working relationships with DVA staff and key stakeholders to enhance service delivery to the veteran community.
- Work closely with the National VSO team and relevant areas of DVA and the Defence community, to support the delivery of services for veterans.
- Provide early identification of persons at risk or with high needs for referral support to Triage and Connect
- Support representational and outreach activities, including presentations to ADF seminars, veteran advocate training sessions as required.
- Support the VSO team on projects for enhanced service delivery.

**Mandatory Requirements**
- Capacity to travel and ability to undertake overnight travel and work after hours and on weekends (if required)
- Ability to gain and maintain a Defence security clearance
- A current driver’s licence

**Desirable Qualifications**
- Baseline Security Clearence (or the ability to hold a security clearance)

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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