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Customer Service Liaison

3 weeks ago

Osborne Park, Australia Home Instead Full time

We are currently seeking a well presented, enthusiastic professional to join our team, based in modern Osborne Park Offices, available to work Monday to Friday from 9am to 5pm

**About Us**:
Home Instead Perth North and Perth Metro is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients.

**About the role**:
This position will support our team with clerical and administrative duties including answering incoming calls to our business and welcoming visitors to our office:

- Answer each incoming call in a friendly, professional and knowledgeable manner ensuring best practice processes are followed.
- Provide one touch response to callers whenever possible: supporting as much as practical in the delivery of information to clients and our care team.
- Room bookings for meetings and presentations, coordination of refreshments for visitors and office events.
- Maintain reception, office and kitchen spaces in a clean and clutter free state.
- Maintain office consumables under direction of our Office Administrator.
- Greet visitors, notify relevant team members of their arrival and ensure sign in and sign out of visitors book.
- Collate the outgoing mail.
- Field new client and CAREGiver enquiries over the telephone in a welcoming and knowledgeable manner.
- Assist with administrative tasks to the business under the direction of our Office Administrator.
- Communicate client and CAREGiver concerns or problems with Office Administrator as appropriate

**Qualifications & experience**
- Knowledge of the aged care industry is preferred but not essential.
- A minimum of 1 years of recent experience working in an office or similar role is required.
- The ability to demonstrate a history of exceptional attention to detail and strong organisational skills.
- Excellent oral and written communication skills, with proficiency in the use of computers including Outlook, Word, Excel and Teams.
- Exceptional customer services experience and proficiency.
- Demonstrated professional, patient, and pleasant character who creates a favorable first impression, puts people at ease and builds a trusting relationship.
- The ability and understanding of maintaining confidentiality and privacy of information.
- A team player who can work independently and take ownership of the role and responsibilities.
- The ability to multitask and meet deadlines.
- Demonstrated sound judgement, decision-making, discretion, integrity and fair-mindedness consistent with the culture and values of Home Instead.

**How to apply**:
**Applicants should be an Australian Citizen or Permanent Australian Resident**

Please note: We will be commencing with shortlisting immediately.

We reserve the right to close the position without notice.

**Salary**: $61,000.00 - $61,099.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Confirm that you are happy to work Monday to Friday 9am to 5pm
- Experience using Microsoft office

**Experience**:

- administration: 1 year (required)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Osborne Park, WA (required)

Work Location: In person