Customer Service Manager

2 days ago


Osborne Park, Australia 1 Point Distribution Pty LTd Full time

**About the Role**:
We’re on the hunt for a passionate **Customer Service Manager** who can lead our support team to deliver outstanding service across channels. If you love solving problems and creating positive customer experiences, we want to hear from you

**Key Responsibilities**:

- Lead and manage the customer service team
- Handle escalated customer queries and complaints
- Monitor SLAs and ensure high service standards
- Train, coach, and support staff development
- Drive service improvements based on feedback and data
- Manage CRM platforms and maintain accurate records

**What We’re Looking For**:

- 3+ years of experience in a customer service leadership role
- Strong communication, empathy, and conflict resolution skills
- Experience managing support teams in call centre or online environments
- Analytical thinker with a passion for improving systems and processes

**Why You’ll Love Working with Us**:

- Competitive salary with super
- Inclusive, people-first workplace
- Real career growth potential
- Monday-Friday schedule with work-life balance

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 09/06/2025
Expected Start Date: 14/07/2025



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