Customer Service

3 days ago

Wetherill Park, Australia Australian Lifting Centre Full time

Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office.

The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making Customer Service preferred & reliable for our customers and to build up professional relationships with both internal and external customers using a variety of effective communication channels.

Some of the tasks will include:

- Providing professional order placement and fulfillment for customers
- Providing after sales service to customers including technical information & support as required & requested
- Management & release of backorders
- Liaise with warehouse / dispatch team re order status
- Communicate order status
- Support Promotional activities and programmes
- Organise & implement specialised orders & requests for regional customers
- Feedback market intelligence & information gained to Branch Manager
- Technical Support
- Administration

The following skills are desired:

- Previous customer service / liaison experience & skills
- Excellent telephone manner
- Excellent communication skills - written & oral
- Good interpersonal skills for handling customers & internal staff
- Medium level of Computer literacy
- Minimum education level attained - School certificate
- High attention to detail
- Team player
- Experience in the Lifting Industry
- Good technical understanding of Lifting products and their operating limits

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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