Wills Officer

2 weeks ago

Brisbane, Australia Public Trust Office Full time

About the role
The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community.
As a Wills Officer in the Brisbane Wills office, you'll play a vital role in assisting Queenslanders with their estate planning needs. Your main focus will involve preparing legal documents such as Wills and Enduring Powers of Attorney, ensuring customers receive timely and appropriate service and advice. This role offers some autonomy and may require you to provide services at various locations, including our Head Office in Brisbane or other sites such as courthouses, government offices, customer's homes, hospitals and aged care facilities.
This is a temporary full-time opportunity based in Brisbane CBD until 16 May 2025. Please download the role description for more information.
About you
The following attributes will also help you succeed as a Wills Officer:

- Proactive commitment to delivering high-quality customer service
- Positive and empathetic attitude with a focus on finding solutions
- Effective conflict resolution and negotiation skills
- Ability to remain focused and optimistic under pressure
- Meticulous attention to detail and ability to thrive in a fast-paced environment
- Possession of a current "C" class driver's license is essential for this role

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing

Interested in applying?
**Please provide the following information**:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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