Customer Service Officer

**Customer Service Officer - Control Room “Brisbane Airport”**

Location: Brisbane Airport

Department: Landside Operations

Pay Range: Level 2 Car Park Award ($28.98) **ADVERT**

**WHO WE ARE?**

Secure Parking is the largest commercial car park operator in Australia and operates over 650 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan’s largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. Here at Brisbane Airport, we have a wide range of rewarding job opportunities for Customer Service Officers in our Control Room.

With Brisbane Airport planning to invest over 5 billion dollars over the coming years, not to mention the 2032 Olympic games, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

“Our mission is to ensure all visitors to Brisbane Airport have a fantastic experience, be it at the end, or start of their travel”

**WHO ARE WE LOOKING FOR?**

The role of Control Room Operator at Brisbane Airport is reporting directly to the Transport Shift Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. **This role requires team members to work shifts: - Early’s lates & some nights**

The primary purpose of the Control Room Operator is to provide a high-level of customer service for any car parking related enquiries / system issues. The Control Room Operator will optimise customers experience with the ability to assist with general enquiries via intercoms. The car parks assist customers with any required information to help in getting in and out of the Airport car parks via intercom calls and some face-to-face interaction.

Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision.

All applicants will need to be physically fit start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

**SKILLS AND QUALIFICATIONS**

1. Minimum (1) years demonstrated experience in a customer service role.

2. Excellent oral and written English communication skills

3. Professional phone manner, able to work shifts.

4. High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.

5. Ability to learn new software programs effectively and efficiently

6. Ability to multitask and prioritise with strong problem-solving abilities.

7. Excellent interpersonal skills (approachable, positive, motivated attitude)

8. Initiative, common sense and fast decision-making skills

9. Ability to trouble shoot and work under pressure

10. Be willing and able to undertake further training such as First aid.

11. A Police Check will be required.

**Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process.**

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20 - 40 per week

**Salary**: $30.24 - $55.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person