Customer Assistance Coordinator

2 weeks ago

Kilsyth South, Australia Indigeco Full time

Job Title: Customer Assistance Coordinator

Start date: asap

Pay rate: 65K per year + Super

Location: Kilsyth Melbourne

Work Days and Hours: Monday -Friday, start time 8am-4pm or 10am -6pm (every week it changes, one week they will be on the early shift)

Onsite/WFH: hybrid - 60% in office

We require someone who can act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

**Responsibilities**:

- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of our processes, systems, and practices; provide timely and informative responses as per business key performance indicators.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Manage some technical queries of products but know when to escalate to the appropriate person to respond.
- Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce)
- Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
- Act as liaison between the customer and warehouse/dispatch. Support Supervisor with hosting customer visits at local facility.
- Understand Customer Order Management policies, procedures and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.
- Additional responsibilities include rebate processing and customer claims.

**Qualifications**

**Preferred level of experience**: applicants have worked in a similar industry is advantageous e.g. ENGINE PARTS manufacturer, but as long as they have worked in a dynamic customer service environment. Amongst the team they handle 2000 cases between them per month so we need someone who knows how to work as a team and will be able to work out who to distribute the queries to within the business to be able to get through the many queries.

**Soft skills required**:
**Systems knowledge required**:
Experience with SALESFORCE is an advantage

ORACLE experience is an advantage

If this sounds like you please apply

**Applications received after the due date may be considered for similar roles.**

***_"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._

  • Customer Assistant Coordinator

    2 weeks ago

    Kilsyth, Australia Australia Wide Office Staffing Full time

    **Fantastic working environmentHybrid Role - Kilsyth location** - $65K plus super - Kilsyth - Hybrid - 2 to 3 days in Office - Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm - Monday to Friday - $3K sign on bonus - Paid overtime **The Company**: Working towards a brighter future and whose daily actions consider what is important to their people, their...

  • Customer Service Coordinator

    2 weeks ago

    Kilsyth, Australia Australia Wide Office Staffing Full time

    **Hybrid Role - Kilsyth location** - $35.00 per hour - Hybrid - 2 to 3 days in Office - Temp to Permanent Opportunity - Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm - Monday to Friday **The Client** Our client is known for being a world-leading designer and manufacturer of air, fuel, hydraulic and lube filtration for all engine-powered equipment....

  • Customer Service Coordinator

    5 days ago

    Kilsyth, Australia Australia Wide Office Staffing Full time

    **Hybrid Role** - $35.00 per hour - immediate start - Temp view to permanent for the right person - Working from home and office - Kilsyth - Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm - Monday to Friday - Lots of administration - not a straight 'call centre' role - Friendly team environment! **The Client** Our client is known for being a...

  • Executive Assistant

    2 weeks ago

    Kilsyth, Australia Studco Building Systems Full time

    The Executive Assistant/Business Coordinator is responsible for supporting the Australian Management Team. The EA/BC would work directly with the COO and Head of Sales and Marketing. This person must be flexible, have excellent time management and multi-tasking skills, and confidentiality would also be paramount due to the exposure to sensitive...

  • Customer Service Coordinator

    2 weeks ago

    South Hurstville, Australia Thrive Early Learning Centres Full time

    **The Company** Thrive Early Learning Centres was established in 2016 and now has evolved to seven centres. All of our centres cater for 0-5 years old and are purpose-built with generous outdoor play areas and interactive indoor facilities. **The Role** Thrive has an exciting opportunity for a vibrant Customer Service Coordinator to join our Thrive family...

  • Rostering Scheduling Service Coordinator

    2 weeks ago

    Kilsyth, Australia MiCare Full time

    **Family friendly work/life balance workplace**: - **Rewarding and meaningful work**: - ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire - **Paid training & support for professional development**: - **We support Career...

  • Administrative Assistant

    2 days ago

    Kilsyth, Australia Prebuilt Full time

    Prebuilt delivers buildings of enriching quality and enduring value through intelligent, ethical, sustainable, and reliable modular design. **We are currently looking for an efficient and proactive Admin/Marketing & Sales Assistant to join our team. We are open to a part time or full time position.** **Reporting to the Marketing & Sales Manager, the...

  • Team Leader Service Support Coordination

    2 weeks ago

    Kilsyth, Australia MiCare Full time

    **Family friendly work/life balance workplace**: - **Rewarding and meaningful work**: - ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire - **Paid training & support for professional development**: - **We support Career...

  • Assistant Store Manager

    1 week ago

    Kilsyth South, Australia Euro Garages AU Full time

    **Base Salary + 10.5% super + Bonus + Discounts**: - **Full Time 40 hours**: - **Exciting challenges and project opportunities to help you grow your career We are looking for an Assistant Store Manager at **Kilsyth **to help lead and develop our frontline team, through clear direction, customer focus and operating standards to drive store performance...

  • Administration Assistant

    5 days ago

    Kilsyth, Australia ARB Full time

    Great opportunity to join an industry-leading organisation - Permanent, full-time position - Dynamic team environment - Excellent staff discounts across the ARB Group Next time you see a 4WD in your local area or travelling the country, look at the accessories on it - chances are they've been created by ARB, Australia's largest manufacturer of 4WD...