Customer Assistance Coordinator

1 week ago

Kilsyth South, Australia Indigeco Full time

Job Title: Customer Assistance Coordinator Start date: asap Pay rate: 65K per year + Super Location: Kilsyth Melbourne Work Days and Hours: Monday -Friday, start time 8am-4pm or 10am -6pm (every week it changes, one week they will be on the early shift) Onsite/WFH: hybrid - 60% in office We require someone who can act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. **Responsibilities**: - Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. - Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. - Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of our processes, systems, and practices; provide timely and informative responses as per business key performance indicators. - Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. - Manage some technical queries of products but know when to escalate to the appropriate person to respond. - Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce) - Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. - Act as liaison between the customer and warehouse/dispatch. Support Supervisor with hosting customer visits at local facility. - Understand Customer Order Management policies, procedures and metrics. - Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects. - Additional responsibilities include rebate processing and customer claims. **Qualifications** **Preferred level of experience**: applicants have worked in a similar industry is advantageous e.g. ENGINE PARTS manufacturer, but as long as they have worked in a dynamic customer service environment. Amongst the team they handle 2000 cases between them per month so we need someone who knows how to work as a team and will be able to work out who to distribute the queries to within the business to be able to get through the many queries. **Soft skills required**: **Systems knowledge required**: Experience with SALESFORCE is an advantage ORACLE experience is an advantage If this sounds like you please apply **Applications received after the due date may be considered for similar roles.** ***_"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._

  • Assistance Case Coordinator

    2 days ago

    South Brisbane, Queensland, Australia Europ Assistance Australia Pty Ltd Full time $90,000 - $120,000 per year

    Our Assistance Case Coordinators help travellers when it matters most, delivering 24/7 support, coordinating care, to ensure exceptional experiences across medical and travel emergencies. Acting as the first point of contact, this critical role ensures domestic and international travellers receive timely support, whether the issue is medical, logistical, or...

  • Customer Service Coordinator

    1 week ago

    Kilsyth, Australia Australia Wide Office Staffing Full time

    **Hybrid Role - Kilsyth location** - $35.00 per hour - Hybrid - 2 to 3 days in Office - Temp to Permanent Opportunity - Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm - Monday to Friday **The Client** Our client is known for being a world-leading designer and manufacturer of air, fuel, hydraulic and lube filtration for all engine-powered equipment....

  • Customer Service Coordinator

    2 days ago

    Kilsyth, Australia Australia Wide Office Staffing Full time

    **Hybrid Role** - $35.00 per hour - immediate start - Temp view to permanent for the right person - Working from home and office - Kilsyth - Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm - Monday to Friday - Lots of administration - not a straight 'call centre' role - Friendly team environment! **The Client** Our client is known for being a...

  • Executive Assistant

    1 week ago

    Kilsyth, Australia Studco Building Systems Full time

    The Executive Assistant/Business Coordinator is responsible for supporting the Australian Management Team. The EA/BC would work directly with the COO and Head of Sales and Marketing. This person must be flexible, have excellent time management and multi-tasking skills, and confidentiality would also be paramount due to the exposure to sensitive...

  • Customer/Product Support

    2 days ago

    Kilsyth, Victoria, Australia Charles River Laboratories Full time $104,000 - $130,878 per year

    For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills...

  • Rostering Scheduling Service Coordinator

    1 week ago

    Kilsyth, Australia MiCare Full time

    **Family friendly work/life balance workplace**: - **Rewarding and meaningful work**: - ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire - **Paid training & support for professional development**: - **We support Career...

  • Team Leader Service Support Coordination

    1 week ago

    Kilsyth, Australia MiCare Full time

    **Family friendly work/life balance workplace**: - **Rewarding and meaningful work**: - ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire - **Paid training & support for professional development**: - **We support Career...

  • Administration Assistant

    2 days ago

    Kilsyth, Australia ARB Full time

    Great opportunity to join an industry-leading organisation - Permanent, full-time position - Dynamic team environment - Excellent staff discounts across the ARB Group Next time you see a 4WD in your local area or travelling the country, look at the accessories on it - chances are they've been created by ARB, Australia's largest manufacturer of 4WD...

  • Human Resources Coordinator

    4 days ago

    Kilsyth, Australia Original Engines Co Full time

    **Drive culture, support operational excellence, and help shape the future of our team.** At **Original Engine Co (OEC)**, we believe that great people drive great performance — and we're looking for a passionate **HR Coordinator** to help us bring that to life every day. As **back-to-back winners of Best Automotive Business at the VACC Automotive...

  • Administration Assistant

    2 days ago

    Kilsyth, Australia ARB Corporation Full time

    Great opportunity to join an industry-leading organisation. - Friendly team environment - Excellent staff discounts. Next time you see a 4WD in your local area or travelling the country, look at the accessories on it - chances are, they've been created by ARB, We're Australia's largest manufacturer of 4WD accessories. It all started in 1975, when our...