Customer Service
11 hours ago
NORTHCOTE LOCATION | FINANCIAL SERVICES | HOME LOANS | CUSTOMER SERVICE & RETENTION
**Your new company**
A premier provider of mortgage lending products that has recently collaborated with some of the largest Australian brands to offer their members access to the best mortgage solutions available in the market. Their outstanding brand reputation and exceptional customer satisfaction have resulted in a surge of new client enquiries, necessitating the expansion of the team.
**Your new role**
You will be responsible for handling inbound and warm outbound calls, assisting customers with queries and requests. As well as, proactive customer engagement, retention activities, and supporting other areas of the business as required.
**What you need to succeed**
- Previous Customer Service/Retention experience in the Banking/Finance industry is a **MUST**:
- Experience discussing “home loans” is highly desirable
- Strong customer service skills within a call centre environment
- High attention to detail and ability to adapt in a fast-paced environment
- Strong computer skills
- Qualifications in Accounting, Banking, or Finance are looked upon favourably
**What you’ll get in return**
- Full time permanent position (no hybrid options)
- Office location Northcote
- Office hours 09.30-18.00
- Free all-day parking and close to public transport
- $60k-$75k (depending on experience)
- Great culture and career progression
**What you need to do now**
**LHS 297508**#2783553
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