Customer Service Officer

2 days ago

Melbourne City Centre, Australia Charterhouse Full time

**Customer Service Officer**
- **Pay rate: $35.60 + super**:

- **Start date: 6 Month Contract with a view to Perm**:

- **Location: Melbourne CBD**

This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, with some weekend shifts (overtime rates), working week 40 hours. This role provides excellent training and a friendly and supportive working environment.

**The role**:

- Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems

**Skills/Experience**

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Proficient in Microsoft office suite
- Tech savvy is essential

**How to apply

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