Customer Service

6 days ago


Melbourne City Centre, Australia HAYS Full time

Amazing opportunity working directly with customers with a fast growing company in the automotive industry

Your New Company
Is one Australia’s largest tyre, automotive service and repair businesses. Due to a restructure and plans to grow the business they are seeking an outstanding Customer Service Officer to join their complaints team.

Your Role
You will be responsible for the customer journey throughout the claims and complaints process, this will include:

- Management of all Customer Feedback & Property Damage Claims
- Collect and record information during customer interactions
- Take ownership of resolving customer enquiries and claims
- Communication of all customer feedback, negative and positive to Operations and any other relevant parties
- Manage payment requests and reimbursements as appropriate and record details of all transactions
- Social Media - Customer Interaction
- Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review

What you will need to succeed
- Outstanding customer service
- Ability to self-manage and undertake tasks with mínimal direction
- Complaints experience ideally
- Experience working with in a retail organisation
- Deals well under pressure
- High attention to detail

What you get in return
- Attractive salary $70,000 + Super
- Career progression
- Working for an amazing company with outstanding management
- CBD location and flexibility to work from home

What you need to do now

**LHS 297508** #2672072


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