Transport Allocator

Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry.

In Australia, currently 30% of trucks drive empty and a further 50% are underutilised amounting to mass inefficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 100, removed nearly 5 million empty kilometres from our roads. and have planted over 11 000 trees to offset our carbon footprint in partnership with One Tree Planted. In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry

**The Role**:
The Transport Allocator plays a crucial role in ensuring the seamless coordination of transportation activities, with a strong focus on customer and carrier satisfaction. This role requires a detail-oriented and customer-obsessed professional who will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.

**Key Responsibilities**:
Customer-Centric Approach:

- Understand and anticipate customer needs to ensure a high level of customer satisfaction.
- Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.

Carrier Management:

- Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.
- Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.

Problem Solving:

- Identify and address any issues or challenges in the transportation process promptly and effectively.
- Collaborate with cross-functional teams to implement solutions and prevent recurrence.

**Your Day 1 Qualities:
- Proven experience in transportation management, with a focus on customer and carrier relations.
- Strong negotiation and communication skills.
- Analytical mindset with the ability to make data-driven decisions.
- Customer-obsessed mentality with a passion for exceeding customer expectations.
- Strong organisational and multitasking abilities.
- Proactive problem solver with a continuous improvement mindset.
- Ability to thrive in a fast-paced and dynamic work environment.

**Life at Ofload**

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;
- Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
- Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
- Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
- Annual learning and development budget to support your professional growth
- Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.