Continuous Improvement Consultant

Customer Service & Integrated Supply Chain
- Process & System Improvements
- Working across Laverton & Richmond

**Who We Are**:

- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- 100% Australian owned (Over 50 years of Electrical & Engineering excellence)
- Local choice with the power of global partners
- 17 branches throughout Australia & New Zealand
- 15,000 stocked items; 75,000+ marked line items
- Driven by a team of over 800 dedicated & committed employees

**“At NHP we recognise that our people determine the success of our business”**.**

**About the Role**:
Are you a highly motivated and experienced **Continuous Improvement Consultant **looking for a new challenge?

Join our team at NHP

Reporting to the Supply Planning Manager & CI Lead, as Continuous Improvement Consultant, you will be responsible for supporting & facilitating process and system improvements across Customer Service Centre (CSC) & Integrated Supply Chain (ISC) functional areas.

In this role, you will be working across the two key business streams in Order to Cash and Procurement to Pay, identifying system and process improvement activities. You will be the key conduit between NHP business & the IT team.

This role will require you to have the flexibility to work across two locations - Richmond & Laverton.

Key responsibilities include:

- Identify, analyse and deliver business process improvement initiatives across CSC & ISC
- Develop business requirements and scope process / systems change process
- Support & facilitate cross-functional improvement workshops or sessions
- Transform manual transactional activities into system driven process
- Lead the testing phase for any system modifications / customizations deployed across the business process
- Use of Dev. Ops system to create user stories and track system improvement activities
- Develop standard operating procedures and own the MAVIM (documentation) process management platform
- Lead & coordinate Enterprise system Cadence deployment across CSC & ISC (working closely with IT)
- Lead & / or participate in business projects presenting CSC / ISC

**Ideally you will have / must be**:

- Previous experience / working knowledge of key cross-functional areas across the two business streams in Order to Cash and Procure to Pay
- An agile and process orientated mindset
- Strong problem solving, data analysis & interpretation skills
- Excellent communicator, capable of effectively communicating with a range of stakeholders
- An ability to work independently, collaboratively, with a hands on and proactive approach
- Systems savvy (Microsoft D365, F & O, CE, Dev Ops, Visio, Powerpoint)

**What’s on offer**:
You will be part of a committed team, work in an innovative & supportive environment and enjoy the benefits that come with working at NHP including:

- Parking provided onsite, both at Richmond & Laverton
- A great place to work - the word ‘family’ encompasses who we are and how we do business
- A culture that encourages work / life fulfilment
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing - options for salary packaging your car
- Discounts on corporate health insurance with Bupa

The remuneration package will be based on the skills and experience of the successful applicant.
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. _Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia, and the Graeme Dingle Foundation in New Zealand._
- Health insurance