Student Services Coordinator

**Permanent, full-time position with free onsite parking**:

- **A fantastic opportunity to serve as the first point of contact for students during their studies**:

- **Be an integral part of Excelsia College’s life-transforming global Christian learning community**

**About Us**

Excelsia College was founded in 1983 as Australia’s first Christian arts college and, together with Indiana Wesleyan University, we are part of a global Christian learning community with big plans to take Christian higher education to the next level in Australia and the Asia-Pacific region for undergraduate and postgraduate students. Excelsia College has attained Self-accrediting Authority and is on a trajectory to achieve Australian University College status.

**Excelsia Benefits**
- Maximise your “take home” income through our Salary Packaging scheme.
- Enjoy flexible and family friendly policies, providing generous leave and working conditions.
- Experience working in a culturally rich environment, with opportunities to engage in spiritual devotions.
- Upskill with our substantial College tuition discount to eligible staff and their immediate families.

**About the Role**

The role of Student Services Coordinator manages high quality student administration to ensure consistent, effective, and efficient customer focused delivery.

**Primary responsibilities include**:

- Works with the Assistant Registrar in all aspects of student administration including processing enrolment for domestic and international students.
- Serves as first point of contact for students to provide administrative advice and support to them during their studies with relation to student and academic administration.
- Provides assistance to students and staff in the understanding of course progression, moderation of grades and finalising and distributing student results, and reporting and analysis of data accuracy and integrity.
- Generates and distributes information to students and staff relevant to their studies or administrative needs.
- Assists with planning and executing student events, such as orientation and graduation.

**Selection Criteria**

**Education and Professional Standing**:

- Possession of a degree or equivalent qualifications in education or business administration/customer service.
- Subsequent experience (1 - 3 years) working in academic administration and/or student services.
- Working experience in a higher education setting (or equivalent) would be an advantage.

**Essential**:

- Committed Christian involved in a local congregation.
- Ability to provide advice and decisions relating to organisational policies and procedures.
- Organisational skills with the ability to multi-task prioritise and meet deadlines.
- Acute attention to detail and high level of accuracy and analytical skills.
- Experience with Higher Education Standards and data reporting is an advantage.
- Knowledge of an IT learning platform (such as Moodle) and database (such as Paradigm) is an advantage.
- Demonstrated excellent interpersonal skills, ability to work appropriately with students, faculty, and administrators, independently as well as in a busy team environment.
- Must uphold ethical integrity while performing duties of a sensitive nature including calculating student grades, and maintaining confidentiality of personal details.
- Technological literacy and a good knowledge of Microsoft Word, Excel and PowerPoint, Publisher and Outlook.
- Excellent oral and written communication skills, and confidence in presentations.

**How to Apply**

Excelsia College is a smoke free campus.

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $71,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Maternity leave
- Referral program
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Do you currently or will you ever require sponsorship in order to work full time in Australia?

Work Location: Hybrid remote in Macquarie Park, NSW