Service Coordination Officer

**Newcastle Office**

icare is seeking a Service Coordination Officer to ensure cost-effective services are coordinated to meet participant’s needs and scheme objectives
- Permanent contract with a 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $93,295

**About the Role**

In this role you will monitor and manage a caseload of lower complexity/activity participants to ensure appropriate services are sourced, participant’s needs are reviewed and addressed in line with the Lifetime Care Guidelines or Workers Compensation Legislation.

You will also manage service approvals and payments for participants in accordance with agreed needs, assessments and plans through the online case management and financial management system.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same: as a **Service Coordination Officer **you will:

- Use a person-centred approach to assist in identifying and reviewing the needs of participants/workers across the later phases of recovery and community participation.
- Facilitate supports to enhance each participants’/workers’ capacity to achieve their desired goals.
- Work collaboratively with external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.
- Adhere to the KPI’s that monitor and measure key areas of the role.
- Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision-making framework.
- Work collaboratively with all teams across Lifetime Schemes, in the management of disputes and complaints and have an awareness of continuous improvement systems to drive quality and consistency in decision making
- Identify and participate in own professional development opportunities to build skills and knowledge regarding severe injury management

**Skills & Experience**
- Experience in the health or disability sector, or, experience in injury or illness case management, or, completion, or near completion of an allied health or disability tertiary qualification
- Knowledge of a person centred approach to service delivery
- An understanding of the needs and perspectives of people with disabilities.
- An ability to understand and interpret critical information to inform decision making.
- Good communication skills - ability to build rapport and communicate, create and nurture effective working relationships with all stakeholders.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Ability to travel within NSW and possibly interstate depending on the Region.
- A current driver’s licence.
- Compliance with Pre-employment checks (including Working With Children Check)

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.