Customer Service Officer

2 days ago

Newcastle, Australia Ampersand Full time

**Duration**:5 months

**Pay rate**: $35 / hour + super

**Location**:Newcastle/Office based role

**Primary purpose of the role**:
You will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or the Principal CSO as appropriate.

**Key responsibilities**:

- Deliver high quality, consistent, empathetic and timely services to clients that are consistent with customer excellence principles.
- Ensure a coordinated approach to client matters by working closely with team members.
- Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
- Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.

  • Customer Care Specialist

    1 week ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...

  • Customer Service Officer

    6 hours ago

    Newcastle, Australia Ashdown Consulting Full time

    $32.73 ph + super - 10 Month Contract - Bathurst, Newcastle, Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 ph + super - 10 Month Contract - Bathurst, Newcastle, Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join a large NSW government...

  • Customer Service Officer

    2 weeks ago

    Newcastle, Australia Greater Bank Full time

    **About the role - Customer Service Officer | Newcastle Region** We are seeking dynamic and motivated Customer Service Officers in in the **Newcastle/Lake Macquarie** region. **We have full time opportunities on offer.** **What we’re looking for** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to...

  • Customer Service Officer

    6 hours ago

    Newcastle, Australia Chubb Fire & Security Pty Ltd Full time

    **0013548** **Newcastle, New South Wales AU** **Customer Service Officer - Newcastle** Are you looking for an exciting new role with an established market leader in Fire Protection? This is an opportunity to join the friendly team at Chubb Tighes Hill where you will be offered employment stability and progression opportunities as well a range of...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officers** in the Newcastle and Lake Macquarie regions to join our team in a Greater Bank or Newcastle Permanent branch. These opportunities are **full-time and **part-time** positions, working within **38 hours per week (Monday to Friday)**. Our **Customer Service Officers **are...

  • Customer Service Officer

    2 weeks ago

    Newcastle, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...

  • Customer Service Officer

    2 weeks ago

    Newcastle, Australia Sandvik Full time

    Customer Service Officer Heatherbrae, NSW About Us: Our products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunneling industry, we offer a comprehensive product portfolio and hold a...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 69679**Department of Communities and Justice** **Customer Service Officer** **1 x Temporary role and Talent Pool** - **Locations: Mayfield**: - **Employment type - Temporary to 30.06.2024**: - **Salary - $70,694 to $76,857 per annum plus super and leave loading**: - **4 **weeks annual...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia HAYS Full time

    Exciting Customer Service Role in the Newcastle CBD! **Client Services Officer** **Rate: $35/hr + Super** **Contract: Ongoing** **Days: Mon - Fri** **Location: Newcastle** **Your new company** You will be working with a reputable State Government Department on a full-time temporary contract. They deliver assistance to the people of NSW through...

  • Customer Service Officer

    6 hours ago

    Newcastle, Australia APG Workforce Full time

    12 - Month Contract - Government Role - $31.53 Per Hour + Super - Newcastle Location + WFH APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Newcastle Government Sector. - **$31.53 Per Hour + Super**: - **12 Month Contract with high possibility of extension**: - **Newcastle Location + WFH**: - **_The roles...