Customer Service Officer

4 days ago

Newcastle, Australia Ampersand Full time

**Duration**:5 months

**Pay rate**: $35 / hour + super

**Location**:Newcastle/Office based role

**Primary purpose of the role**:
You will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or the Principal CSO as appropriate.

**Key responsibilities**:

- Deliver high quality, consistent, empathetic and timely services to clients that are consistent with customer excellence principles.
- Ensure a coordinated approach to client matters by working closely with team members.
- Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
- Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.

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