Small Business Specialist

**Req ID**: 69135
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Malaga
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of this role is to predominantly support support new and existing small business customers who visit the designated branch via leaders, or via other referral channels. Small Business Specialists will provide full lending and working capital solutions to help customers start, run and grow their business.

**Role Location**: Commerce Park, the corner of Alexander Drive and Beach Road, Malaga WA 6090
**Role Type**: Permanent
**Schedule**: Full Time

What will your day look like?

**As a Small Business Specialist, you will be accountable for**:
Be the key commercial contact for your allocated branch, ensuring you are present and collaborative.

Providing excellent customer service and solutions to a broad range of business customers.

Providing appropriate solutions to customers.

Building and maintaining strong internal and external networks

Meeting and exceeding performance targets

F2F collaboration with ABN

Engage in outbound customer calls to engage with existing customer and discover additional customer needs.

F2F engagement with the local community, including building and maintaining a Circle of Influence

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

**Business Development**: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.

**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

**Delivery Management**: The practice of initiating, planning, executing, controlling, and embedding an initiative, product, program, campaign, process, procedure, or change to achieve a set of objectives or outcomes (for customers, employees, the organisation and/or the market). This includes identifying, tracking, resolving and managing dependencies.

**Credit Analysis**: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).

Knowledge of small business operations, lending and transaction banking and working capital solutions.

Proficient in credit assessment and management.

**Fulfilment**: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.

**Financial acumen**: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.

Knowledge of lending and cashflow needs and solutions.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.