Front Office Manager

2 days ago

Sydney, Australia Elysia Wellness Retreat Full time

**Company Description**
Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

As we prepare for a **major refurbishment and exciting relaunch in 2026**, we're seeking a **passionate, professional, and people-focused Front Office Manager** to lead our front-of-house team through this transformative time.

This is your chance to step into a pivotal role where you’ll not only oversee day-to-day operations but also play a key part in shaping the guest journey during a once-in-a-generation evolution of our retreat. If you thrive on delivering exceptional service, leading high-performing teams, and being part of meaningful change.

**What You’ll Be Doing**:

- Leading and motivating the Front Office team to deliver exceptional guest service at every touchpoint.
- Creating a welcoming first impression for guests — from smooth check-ins to heartfelt farewells.
- Supporting the team with coaching, training, and clear operational direction.
- Handling guest feedback and concerns with confidence, professionalism, and grace.
- Managing front office procedures and ensuring accurate bookings, records, and reporting.
- Monitoring team performance and rosters, aligning with budgets and business needs.

**Qualifications**
- 2+ years’ experience in a hotel front office role, ideally with supervisory or managerial responsibilities.
- A natural leader with strong people management and mentoring skills.
- Confident communication — both written and verbal — with a warm, professional tone.
- A guest-first mindset and a passion for delivering premium service with a personal touch.
- Knowledge of trust accounting and front office systems
- Flexibility to work across a rotating roster, including weekends and public holidays when needed.
- An interest in wellness and spa environments is a plus but not essential.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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