Front Office Manager

**Company Description**
Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

At **Oaks Cypress Lakes Resort**, every guest’s journey begins with you. As we embark on an exciting transformation to **restore the resort to its iconic status**, we’re seeking a **dynamic, experienced, and guest-focused Front Office Manager** to lead our talented team and create unforgettable hospitality experiences.

**About the Role**

Oaks Cypress Lakes is entering a new era of excellence with **significant refurbishments** across our conferencing facilities, food and beverage offerings, and accommodation. As **Front Office Manager**, you’ll be at the forefront of this transformation—leading a team that sets the tone for the guest experience and ensuring every arrival reflects the resort’s renewed vision of world-class hospitality.

**Key Responsibilities**
- Lead, mentor, and inspire the Front Office team to deliver exceptional service.
- Welcome guests with warmth and professionalism, ensuring seamless check-in and check-out.
- Champion clear and professional communication among guests and team members.
- Provide hands-on training and development to uphold service excellence.
- Oversee daily front office operations with accuracy, efficiency, and attention to detail.
- Handle guest feedback with empathy and swift resolution.
- Manage guest accounts, reservations, and reporting requirements.
- Create and optimise staff rosters in line with operational demands and budgets.

**Qualifications**
We’re seeking a **natural leader** who thrives in a fast-paced hospitality environment. You’ll bring:

- At least **2 years of experience** in a hotel supervisory role (Front Office or similar).
- Strong leadership skills, with the ability to inspire, support, and coach a diverse team.
- Outstanding **communication skills** - written, verbal, and interpersonal.
- A **passion for hospitality**, with a proactive approach to guest service.
- A solid understanding of front office systems and trust accounting.
- A solutions-focused mindset, with a calm and confident approach under pressure.
- Availability to work a rotating roster, including weekends and public holidays.

Oaks Cypress Lakes Resort is undergoing a **landmark refurbishment**, revitalising our **conferencing spaces, food and beverage offerings, and accommodation** to reclaim its position as a premier destination in the Hunter Valley. This is your opportunity to be part of a **legacy in the making**—a team committed to excellence, innovation, and delivering an iconic guest experience.
**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.