Group Reservations Coordinator

1 week ago

Melbourne, Australia Marriott Hotels Resorts Full time

**Job Description**:
**Job Number** 23121743

**Job Category** Reservations

**Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**What we ask of you**
- A genuinely warm & welcoming demeanour
- Guest relations or front office experience desirable
- Personable communication skills
- Energising motivation - it’s infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in lifestyle

**What you will do**
- Oversee accuracy of room blocks and reservations.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
- Input group rooming lists using reservation systems
- Keep organized files of all groups for easy and accurate reference for an event.
- Revise room blocks in the reservation system to maintain the required number of available rooms after rooming lists are entered.
- Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to Accounting policies.
- Answer questions about property facilities, services and room accommodations.
- Follow sales techniques to maximize revenue.
- Follow proper escalation procedures when addressing guest concerns.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage
- Recognition programs to keep you motivated
- Comprehensive training programs and development opportunities
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

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