Account Delivery Executive

2 days ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**The Role**
We are seeking an Account Delivery Executive (ADE) to work in a full-time capacity on larger, strategic clients in Brisbane. They will be working alongside the Account Executive to ensure that the client's strategic objectives are a top priority. In addition, they will be indirectly managing the Operational teams who are providing the respective contractual and Project obligations so having experience engaging with people and teams will be crucial.

The successful ADE will have to have a strong understanding of profitability as they will be managing the P&L of the account. Experience in a systems integrator/MSP environment is highly desirable.

**Your responsibilities include but are not limited to**:

- Preparing and presenting client Executive reporting at monthly meetings
- Client SLAs and Reporting aligned to the Account governance model (including driving enhancements)
- Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops on how technology can help address their business requirements.
- Driving future technology roadmaps for the client
- Ongoing high levels of Customer Satisfaction (measured by NPS)
- Lead the BIT Client team, ensuring all contract obligations are met and that the team operates efficiently and cohesively.
- Manage the Account P&L to achieve the targets
- Developing client intelligence and client relationships to support retention and growth.
- Helping the customer understand the proposed technical solution to the business problem under applicable constraints.

**What skills you will bring to the team**:

- Minimum of 10+ years of experience in a senior Service Management or Customer role, delivering complex/outsourced services.
- Minimum of 5 years experience in leading people and teams
- Demonstrated ability to position and present at a C-suite level.
- Demonstrated experience of account/ department P&L
- ITIL Service Management accreditation
- Strong working knowledge of ITSM service delivery concepts
- Ability to influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.
- Ability to manage and implement change - change agent and ambassador.

**NOTE**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan**is an equal opportunity employer.

  • Key Account Executive

    1 week ago

    Brisbane, Australia Six Degrees Executive Full time

    Location: - Brisbane- Job Type: - Permanent- Salary: - $80000 - $100000 per annum- Contact: - Louise Henderson**About the company** Founded over 100 years ago this global, family-owned food business continues to lead its category, enjoying double digit growth and significantly outperforming the market. **About the role** As a Key Account Executive, you will...

  • Account Executive

    11 hours ago

    Brisbane, Australia Naviro Pty Ltd Full time

    Disruptive Market Leader - Cyber Security - Hybrid Work Sekuro provides numerous security solutions under one roof, supported by an expert team of support and delivery. Acting as a single point of contact for all. We challenge old ways with innovate technology solutions, platforms, products, and services. We partner with our customers to improve the way...

  • Account Executive

    2 days ago

    Brisbane, Australia Marsh & McLennan Companies Full time

    An exciting opportunity has become available for an Account Executive to join our Construction Practice team. **Prime Responsibility** - Provide support on Risk Management and Corporate accounts, ensuring high quality customer service is provided at all times. - The role will also provide support to the Risk Management and Corporate construction team. -...

  • Account Executive

    12 hours ago

    Brisbane, Australia B & K Consulting Full time

    **About the Company**:** This is an exciting opportunity to join a leading insurance broking firm in the heart of Brisbanes CBD, renowned for delivering premium services since the 1980s. Our client prides itself on fostering deep and meaningful relationships with its clientele to ensure exceptional service delivery. **The Role** Due to significant growth...

  • Account Executive

    4 days ago

    Brisbane, Australia Marsh Full time

    **Prime Responsibilities;** - This position will assist the Senior Account Executive and Principal in all aspects of client service, including client contact, administration, technical support and business development. - Ensure the accurate, efficient and timely production of all client, insurer and policy related documentation. - Assist in the management...

  • Account Executive

    11 hours ago

    Brisbane, Australia Gallagher Full time

    **Gallagher** is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the World’s Most Ethical...

  • Account Executive

    4 days ago

    Brisbane, Australia blueAPACHE Full time

    We are seeking to secure an exceptional Account Executive to join our high performing sales team. This role will be based in Brisbane, QLD. The role requires the drive and dedication to continuously build and develop long term relationships with our customer’s organisations. **_About the role:_** The Account Executive is accountable for the commercial...

  • Account Executive

    1 week ago

    Brisbane, Australia Bluebeam, Inc. Full time

    At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. Our Enterprise Sales team is committed to making the lives of our architectural, engineering, and construction...

  • Executive General Manager, Delivery

    1 week ago

    Brisbane, Queensland, Australia Davidson Full time $150,000 - $250,000 per year

    Lead delivery of 17 world-class venues for the 2032 Olympic & ParalympicHigh-profile executive role with engagement across government, industry, community and partnersOnce-in-a-lifetime opportunity to shape Queensland's future infrastructure and legacy.About GIICAThe Games Independent Infrastructure and Coordination Authority (GIICA) is shaping the future of...

  • Named Account Executive

    1 week ago

    Brisbane, Australia Redgate Software Ltd Full time

    Overview: As a Named Account Executive at Redgate Software, you will be responsible for driving sales of Redgate’s products within a set of Government/Enterprise Accounts located in the APAC geography and meeting sales objectives. You will manage all aspects of the sales process including prospecting, business development, lead management, qualification,...