Internal Review Officer

**Internal Review Officer**:
**Job no**: 498555

**Work type**: Permanent Full Time

**Classification**: Band 7 ($100,064 - $110,990 pa)

**Categories**: Governance & Legal

**About the role**
In this role, you will provide support to the Lead Integrity & Review Officer and Customer Service with respect to reviews of complaints received from the public and coordination of responses.

**Work type: Permanent, full time.**
**Classification: Band 7 ($100,064 - $110,990)**

Key responsibilities include:

- Carrying out internal reviews of complaints escalated under the Council Complaints Policy and carrying out internal review of decisions, actions or services of City staff where required.
- Liaising with the Victorian Ombudsman in relation to requests for information.
- Considering and determining appeals against infringements issued by Council.
- Keeping up to date with policy considerations and guidance in the review of appeals against infringements issued by the Victorian Ombudsman’s Office and relevant State Government departments.
- Ensuring all relevant legislative requirements and standards for the review of appeals against infringements are observed.
- Contributing to the ongoing review and development of internal guidance and procedures with respect to appeals against infringements and the review of complaints.
- Preparing to deputise for the Lead Integrity & Review Officer from time to time.

**About you**
To be successful in this role you will have knowledge of legislation and policies relevant to the infringements framework and the exercise of discretion in a fair and sound manner.

Essential Experience:

- Relevant tertiary qualification in law, business management or similar however lesser formal qualifications with proven experience in fields relating to the review of appeals and or decisions and investigating or handling complaints will be considered. Applicants who are currently undertaking relevant studies will also be considered.
- Attention to detail and ability to grasp and understand relevant facts quickly and accurately.
- Proven ability to manage information confidentially and discreetly in a complex and often challenging work environment.
- Experience in reviewing complaints and conducting reviews of internal decisions.
- Ability to utilise technology and keep appropriate records.
- Strong decision-making skills, particularly consistency and impartiality, and the ability to be able to articulate reasons for decisions clearly.
- The political acumen, resilience, and common sense to perform the duties in an effective manner.
- Personal alignment to the organisational principles of customer service, business planning and performance management and a commitment to adhering to the Council code of conduct and values.

**Create our future together at the City of Greater Geelong**
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit **apply** - we’d love to meet you

**A career with us**
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:

- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
- IVF, surrogate and miscarriage bereavement leave
- training and career development opportunities
- a healthy and safe environment
- our employee wellbeing program